Senior Service Dispatcher

Arrow Lift
Ontario, CA

This is an exciting and challenging opportunity to join one of the most capable and technical teams in a growing industry. This job will require a candidate with exceptional customer service skills, professional written and interpersonal communication, multi-tasking abilities, and a heart for helping others. Serves customers by handling phone calls, processing paperwork, reviewing & enrolling customers in our service plan options, and assisting the customer service team.

Qualifications:

  • Exceptional phone skills and communications with customers in all backgrounds.
  • Exceptional customer service skills.
  • Prior Customer Service or Sales Experience.
  • Cheerful and helpful personality.
  • Level disposition.
  • Accurate Database capture and entry capabilities.
  • Accurate Document handling, logging, compiling, and maintaining customer's information.
  • Strong attention to detail.
  • Self-motivated, self-directed, and independent problem solver.
  • High-level multi-tasking capabilities.
  • Proficient organizational skills.
  • Computer Proficiency (including MS Office Apps).
  • Knowledge of and ability to operate general computer equipment/devices.
  • Ability to work both alone and in a team environment.

General Job Duties:

  • Answer phone calls and resolve or facilitate to others as needed. Assure customer confidence.
  • Enter, update, and maintain accurate customer information in database.
  • Order processing on stair lift sales transactions.
  • Processing stair Lift permit submittals and approvals.
  • Handle requests for service plan information by efficiently and effectively explaining options.
  • Follow up with customers coming off warranty and enroll (sell) them a service plan.
  • Enter new service plans and assist customers with the sign-up process.
  • Ongoing learning in safety awareness, code and regulatory knowledge as it helps equip in the selling stage.
  • Document actions by completing forms, reports, logs, and records.
  • Update database by verifying and entering data.
  • Maintain and protect organization's value by keeping information confidential.
  • All others duties as assigned.
Posted 2025-08-07

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