Customer Service Dispute Department

Customer Service Dispute Department Location Costa Mesa, CA :

Dispute Management Analyst

The Dispute Management Analyst will be responsible for checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks. Ability to work effectively in a fast-paced environment.

· Provide back-up support to the Dispute Management Lead to include internal and external reporting and analysis.

· Engage with both internal and external stakeholders to assist with investigation and root cause analysis of losses.

· Analyze transaction activity and monitor volumes that cause chargebacks and work with management to identify solutions to mitigate losses.

· Take suitable action to resolve disputes, including processing timely refunds to cardholders or merchants or writing off transactions.

· Analyze information, think through difficult situations, and make critical decisions based on limited information.

· Track and provide statistics on chargebacks for the Finance Team to facilitate the monthly invoicing process.

· Work with merchants to collect and document information used in resolving outstanding disputes.

· Ensure that all chargeback activities are handled in accordance with regulatory requirements.

· Provide team members with transactions reviewed by them that have come back as fraud chargeback.

QUALIFICATIONS

· Associate degree. Bachelor's degree a plus.

· 3+ years' experience working in a merchant services / chargeback environment.

· Must be an enthusiastic person with a passion for problem solving and collaboration.

· Exceptional written and oral communication skills along with stellar customer service skills.

· Possess a strict attention to detail, exceptional organizational skills, and the ability to multitask.

· Strong customer service and relationship management skills.

· Ability to meet deadlines.

· Ability to work both independently and as part of a team.

· Exceptional computer skills and proven ability to learn new programs.

· Experience in data analysis using Microsoft SQL to extract and manipulated large data sets is a plus.

Additional:

• Person with experience in the Merchant Service industry (3 years or more)
• Ability to build out processes and procedures
• Experience with Chargebacks and the Dispute process (2 years or more preferred)
• Attention to detail
• Knowledge in network related regulations surrounding chargebacks and the dispute process.
• Interpersonal skills

Job Type: Full-time

Salary: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• SQL: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Costa Mesa, CA 92626: Relocate before starting work (Required)

Work Location: In person