Client Relations Manager

Position Overview

Vallejo Hyundai is seeking a results-driven Client Relations Manager with a strong focus on service outreach and Customer Satisfaction (CSI) . This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the service and sales departments .

The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership’s standards.

Key Responsibilities

• Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts
• Drive customer engagement for declined services, missed appointments, and future maintenance needs
• Monitor and actively manage CSI performance for both sales and service departments
• Follow up with recent sales and service customers to ensure satisfaction and resolve concerns
• Handle inbound calls professionally and route customers to the appropriate department
• Provide a strong first point of contact, ensuring a positive and efficient customer experience
• Handle customer concerns professionally and escalate when necessary to management
• Maintain accurate CRM records for all customer interactions and follow-up activity
• Partner with service advisors and sales teams to improve customer communication and experience
• Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends
• Support front-end customer experience as needed to ensure consistency across all touchpoints

Qualifications

• Previous experience in automotive BDC, service call center, or customer relations preferred
• Strong communication skills with confidence handling high-volume outbound and inbound calls
• Proven ability to influence customer satisfaction and retention
• Highly organized with strong follow-up discipline
• Experience working with CRM systems and reporting tools
• Professional, solution-oriented mindset with strong problem-solving skills
• Valid driver’s license and clean driving record

Compensation & Benefits

• Competitive compensation plan
• Health, dental, and vision insurance
• Paid time off
• 401(k)

Why Vallejo Hyundai

• High-volume service department with strong customer base
• Clear focus on customer experience and retention
• Leadership team committed to accountability and performance
• Opportunity to directly impact CSI and long-term customer loyalty

How to Apply

If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.