Care Coordinator (Palm Desert)

Now Hiring: Care Coordination Specialist (Bilingual Spanish Required) Location: Palm Desert, California Schedule: Full-Time /Hybrid | MondayFriday, 8 AM 5 PM Travel: Periodic local travel for home visits Department: Care Coordination Our Mission At Inland Respite, we provide compassionate, high-quality respite care to families of individuals with developmental disabilities. We strive to empower families and care providers with responsive, supportive, and compliant service. Position Summary As a Care Coordination Specialist, you will be the primary contact for families and Respite Care Providers, managing schedules, verifying documentation, and ensuring consistent service engagement. Your role ensures accuracy in timekeeping, supports utilization monitoring, and provides technical assistanceall while maintaining compliance and supporting smooth service delivery. Key Responsibilities Serve as main contact for families and Respite Care Providers to address inquiries, schedule changes, and service support Ensure compliance with documentation including IPPs, Parent Packets, Conditions of Employment, and EVV signatures; maintain database accuracy Review electronic timecard entries for accuracy and resolve discrepancies with providers Analyze paper and electronic timecard data for consistency Coordinate filling open shifts and track provider availability Communicate service disruptions and escalate staffing shortages to senior leadership Monitor service utilization trends; document and address under-utilization, overages, and inactive clients in WellSky Collaborate with EVV Clerk to maintain electronic visit record accuracy Receive and log Special Incident Reports (SIRs); notify Senior Care Coordinator for follow-up as needed Manage client terminations and initiate replacement processes Maintain communication with Regional Center CSCs to support care continuity Manage scheduling systems and update shift logs in databases Assist families with technical support and educate on system use and service expectations Process service authorization changes according to protocols Maintain detailed and accurate documentation in internal systems Escalate complex issues to Senior Care Coordinator for resolution Participate in special projects and department initiatives as assigned Required Qualifications Associate's degree or equivalent experience in Human Services or related field Familiarity with developmental disabilities preferred Comfortable handling sensitive, confidential information in compliance with HIPAA High accuracy, attention to detail, and accountability Proficient with Microsoft Office, cloud-based platforms, and EHR systems Excellent verbal and written communication skills Strong organizational and time management skills Bilingual in English and Spanish (required) Valid driver's license, auto insurance, and reliable transportation Work Environment & Physical Requirements Office-based with indoor and outdoor home visits Prolonged periods of sitting and computer work Occasional lifting up to 25 lbs. Physical activities include walking, bending, and driving Periodic travel throughout Southern California Why Join Inland Respite? Competitive salary Health, dental, and vision insurance Paid time off (vacation, sick leave, holidays) 401(k) plan with employer match Mileage reimbursement Ongoing training and professional development Supportive, mission-driven team environment Opportunities for career growth Apply Today! Make a difference by supporting families and providers through consistent, high-quality care coordination. Submit your application and join Inland Respite's committed team.