Collections Specialist

Company Description

SOCOTEC is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.

SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work®.

Job Description

We are seeking a detail-oriented Collections Specialist to manage the company’s accounts receivable and ensure timely collection of outstanding payments. This role involves communicating with clients to resolve billing issues, reconciling account discrepancies, and maintaining accurate records of all collection activities. The ideal candidate will have strong interpersonal skills, a proactive approach to problem-solving, and experience with AR systems and reporting. This position plays a key role in optimizing cash flow and supporting overall financial health.

Key Responsibilities:

• Proactively monitor and manage customer accounts to ensure timely collections and minimize aging balances
• Accurately apply incoming payments and reconcile customer accounts with precision
• Investigate and resolve billing discrepancies and misapplied payments swiftly and thoroughly
• Prepare and distribute invoices, credit memos, and account statements in line with financial cycles
• Collaborate cross-functionally with Project Management and other departments to resolve client billing/payment concerns
• Conduct aging analyses, compile AR metrics and insightful reports for leadership decision-making
• Support monthly, quarterly, and annual AR-related close processes with reliable and timely reporting
• Maintain meticulous AR records and ensure compliance with internal controls and GAAP standards
• Respond to audit requests and provide clear, accurate documentation for both internal and external reviews
• Continuously evaluate AR workflows and recommend process enhancements or automation opportunities
• Identify accounts with emerging credit risk and proactively implement mitigation strategies
• Recommend escalation actions (e.g., work stoppage, issue legal final demand, or send to third party collections) when necessary
• Contribute to audit readiness and compliance by delivering analysis and supporting documentation
• Maintain up-to-date customer master data, including billing details, contacts, and credit terms

Qualifications

• 2–4 years’ experience in Accounts Receivable, Credit & Collections, or Finance
• Strong risk evaluation capabilities
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas, etc.)
• ERP-savvy—confident navigating financial systems (e.g., Deltek Vision/Vantage)
• Exceptional analytical mindset and natural problem-solver
• Clear, confident communicator—both written and verbal—with top-tier negotiation skills
• Proven collaborator able to navigate stakeholder interactions with professionalism and tact
• Customer-focused yet results-driven, balancing service with collections rigor
• Detail-obsessed and highly organized, able to juggle competing priorities under pressure
• Deadline-oriented with a strong sense of urgency and accountability
• Self-starter with a positive, flexible attitude and the ability to work independently

Additional Information

Job Type: Full-Time

Your information will be kept confidential according to EEO guidelines.

Salary Range: $55,000-$75,000

For more information, please visit

SOCOTEC is an Equal Opportunity Employer.