Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home)
Bi-lingual Pharmacy Support Call Center Representative
Contract Remote Role – Location (Open to Remote US)
We are looking for an experienced Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The role is 100% remote (work from home – WFH) and may transition to a full‑time IQVIA employee.
Role Purpose
- Primary call center contact for patients, pharmacies and medical professionals utilizing an Opus Health program
- Field requests including card activation, program eligibility, explanation of program benefit, and troubleshooting of submission rejection
Job Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess the user’s issue and provide first‑level support for problem resolution
- Document information specific to the resolution and promptly escalation of unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary
- Work 40 hours per week under moderate supervision
Shift Options
8:00 am – 5:00 pm EST
9:00 am – 6:00 pm EST
10:00 am – 7:00 pm EST
11:00 am – 8:00 pm EST
Minimum Education & Experience
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi‑lingual (English/Spanish)
Pay
Hourly rate: $18.00 per hour.
Equal Employment Opportunity
IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
#J-18808-LjbffrRecommended Jobs
Auto Body Detailer
California Collision Factory in Escondido, CA is seeking a highly motivated individual to join our team as a Detailer / Color Sand & Buffer Technician. We set ourselves apart from any other shop in t…
Forklift Operator- Expert
status: Non- Exempt reports to: Forklift Operator Expert Level location: Salinas, CA days/shifts: A & B Shift, Monday – Saturday, must be able to work any shift Wage range Rate N/A, Hour…
Staff Accountant with great growth potential for rapidly growing Regional CPA firm
Staff Accountant - Agribusiness Our client is a well-established CPA firm located in Orange County with a diverse portfolio of clients in various industries including but not limited to: Manufa…
Merchandiser (Part Time)
The Part-Time Merchandiser supports strong in-store execution by ensuring Red Bull products are consistently stocked, maintained, displayed, and rotated to brand standards across small and/or large f…
Wealth Management Analyst
Wealth Management Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As a key member of the service …
Barista - Specialty Coffee
Caffe Luxxe: 1020 Coast Village Rd, Santa Barbara, CA 93108, USA Interested in coffee, but lacking experience? WE WILL TRAIN YOU! Our extensive APPRENTICESHIP PROGRAM creates professional barist…
BigCommerce Developer
**You Should Have:** * Experience creating custom widgets and reusable front-end components within BigCommerce. * Proficiency with BigCommerce’s Storefront GraphQL API for dynamic and data-driven fe…
Art Teacher
Description We are accepting applications for the immediate & 2026-27 school year for Aspire Central Valley Regional (Sacramento, Stockton, Modesto) Elementary and Secondary Schools. About Aspir…
Geospatial Data Scientist, Expert
Requisition ID # 171674 Job Category: Accounting / Finance Job Level: Individual Contributor Business Unit: Energy Delivery Work Type: Hybrid Job Location: Oakland; Alameda; A…
Fleet Introduction Team (FIT) Training Lead & NDI Platform Representative
Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagi…