Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Vivant Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Alma San Juan is a 56-room lifestyle boutique hotel located in the heart of Old San Juan. As part of Marriott’s Autograph Collection, we offer a distinctive guest experience rooted in personalized service, elevated design, and culinary excellence.

At Alma San Juan, we are committed to creating meaningful experiences for both our guests and our associates. We foster a collaborative, respectful, and service-driven culture where team members are empowered to grow and contribute to our success.

Position Summary

The Housekeeping Associate is responsible for maintaining the cleanliness, organization, and overall presentation of guest rooms, public areas, and laundry operations. This role supports the daily operational needs of the hotel and may include room attendant duties, public area cleaning, laundry operations, and runner responsibilities as assigned.

The ideal candidate demonstrates attention to detail, efficiency, and a strong commitment to delivering an exceptional guest experience.

Key Responsibilities

- Clean and service guest rooms including bed making, dusting, vacuuming, bathroom sanitation, trash removal, and replenishing amenities.

- Clean kitchenettes, refrigerators, coffee makers, glassware, and utensils as applicable.

- Maintain cleanliness of public areas including hallways, restrooms, fixtures, storage areas, and other assigned spaces.

- Respond promptly to guest requests and deliver requested items in a professional and courteous manner.

- Collect, sort, and transport soiled linens; distribute clean linens to assigned areas.

- Operate laundry equipment (washers, dryers, folders, ironers) in accordance with safety and operational guidelines.

- Inspect linens for stains or damage and report discrepancies.

- Maintain organization of housekeeping closets, carts, and supply rooms.

- Replenish inventory and supplies as needed.

- Assist with deep cleaning projects and special assignments.

- Report maintenance concerns, safety hazards, and out-of-order conditions to management.

- Follow all brand standards, safety protocols, and sanitation procedures.

- Promote teamwork and effective communication across departments including Front Desk, Maintenance, and Food & Beverage.

Qualifications

Education & Experience

- Basic reading, writing, and math skills required.

- Previous housekeeping or laundry experience preferred.

- Basic English communication skills preferred.

Physical Requirements

- Ability to lift and carry up to 75 lbs and push/pull up to 400 lbs depending on assignment.

- Ability to stand, walk, bend, kneel, and stoop for extended periods.

- Ability to work in warm environments when performing laundry duties.

- Ability to operate cleaning equipment and tools safely throughout shift.

Competencies

- Strong attention to detail and commitment to cleanliness standards.

- Team-oriented mindset with flexibility to support operational needs.

- Ability to prioritize tasks and respond quickly to guest requests.

- Professionalism, reliability, and positive attitude.

- Sense of urgency and ownership in maintaining brand standards.

- Ability to work independently with minimal supervision.

Hourly Rate: $12.00 per hour Employment Type: Permanent position with a 9-month probationary period Vacation Leave: Accrues at 1.25 days per month (15 days per year) for employees working at least 130 hours per month. Accrual becomes available after completing 6 months of employment and is retroactive to the hire date. Vacation may be carried over for up to 2 years, in accordance with company policy. Sick Leave: Accrues at 1 day per month (12 days per year) for employees working at least 130 hours per month. Maximum accumulation of 27 days (216 hours). Up to 15 days (120 hours) may be carried over per calendar year, in accordance with company policy. Health Insurance: 100% employer-paid coverage for the employee (minimum 130 hours per month), effective after 3 months of employment. Parking Incentive: $5.00 USD for each day effectively worked. Holiday Pay: Paid holidays effective after 3 months of employment.

This company is an equal opportunity employer.

frnch1

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.