Alexander Wang Operations Supervisor, South Coast Plaza
- Responsible for all stock processes in store including but limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle count and physical inventory
- Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience
- Owner of BOH organization and supplies management
- Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies
- Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes
- Proactively communicating low stock of best-seller styles and assisting with special reserves/orders for clients with management
- Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
- Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients
- Executing consolidations or store to store transfers expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations
- Pulling received new receipts for VM display
- Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in timely manner
- Always ensuring the highest degree of accuracy for product availability to offer best client experience
- Participating in and executing new omnichannel initiatives including new service rollouts or process changes
- Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies
- Ensuring all store team members are trained on any omni-fulfilment process requiring store intervention including but not limited to: Find in Store, digital marketplace selling, BOPIS, BOSFS, BISSFW
- Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client owned goods, inbound/outbound packages, damages, repairs, dry-cleaning and holds
- Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in store repairs are handled in a timely manner
- Ensure stockroom organization to maximize the store productivity, ease of sale and minimize damage to product due to improper storage/handling
- Maintain and control all store supplies and packaging ensuring location is never out or over stocked in necessary office, selling and cleaning supplies
- Participating in and occasionally leading daily store meetings related to standards or policy/process updates or general compliance
- Supporting floor coverage when necessary and ensuring the highest level of client service
- In collaboration with the store management and as a key holder, being responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of the clients
- Being competent in cash procedures and providing support in opening/ closing of the store as a key holder
- Maintaining loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log
- 1-3 years of stock and/or operations experience
- experience managing a support team (1-3 people)
- strong organizational skills
- knowledgeable on operational standards
- excellent written and verbal communication skills
- able to navigate Microsoft Word and Excel
- strong attention to detail
- excellent time & attendance record
- flexible and adaptable
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