Service Center Manager
- Leadership & Management:o Lead by example, emulating the behaviors expected of all employees.o Manage and coordinate facility operations to ensure continuous improvement and meet or exceed customer expectations for on-time delivery.o Push for departmental results, identifying and addressing any issues with appropriate action plans.
- Team Development & Engagement:o Mentor, motivate, and coach a team to perform at their best while ensuring a safe work environment.o Assist with hiring the best-qualified applicants and ensure compliance with company policies and regulations.
- Operational Efficiency & Profitability:o Review financial and operational reports, identify opportunities for profit growth, and recommend process improvements.o Prepare the facility budget and monitor monthly variance.o Collaborate with HR, Fleet Management, and Maintenance to address driver concerns, equipment issues, and safety matters.
- Customer Relations & Sales Support:o Support sales efforts to meet quotas by maintaining strong relationships with customers and the customer care team.
- Safety & Compliance:o Ensure a safe working environment by complying with company and government safety regulations.o Troubleshoot driver issues (e.g., accidents, log violations, equipment problems) and resolve operational conflicts effectively.
- Fleet & Capacity Management:o Partner with Fleet Management to ensure optimal fleet capacity in line with current and forecasted volumes.
- Leadership Skills: Proven ability to lead, develop, and motivate a team in a fast-paced environment, with a focus on continuous improvement.
- Strong Communication: Excellent verbal and written communication skills, essential for training and team collaboration.
- Customer-Oriented Mindset: Ability to build strong relationships and prioritize customer satisfaction.
- Analytical and Problem-Solving Abilities: Demonstrated capacity to identify issues, assess solutions, and make decisions to improve operations.
- Organizational Skills: Strong time management and organizational skills, ensuring efficient scheduling and resource management.
- Technical Proficiency: Familiarity with warehouse management systems and Microsoft Office Suite.
- Education: Bachelor’s degree in Business, Logistics, or a related field; or equivalent combination of education and experience.
- Experience: Seven (7) years of relevant industry experience, with five (5) years of supervisory experience strongly preferred.
- Skills: Strong verbal and written communication, interpersonal skills, and demonstrated accountability. Thorough knowledge of ltl operations, policies, and applicable safety regulations. Customer-oriented mindset.
- Salary: $85,000 – $100,000 annually, based on experience and location.
- Classification: Exempt, subject to all applicable state and federal laws.
- Comprehensive medical, dental, and vision insurance· 401(k) plan with company match· Company-paid Life and AD&D Insurance policies· Flexible work schedules· Paid vacation, sick leave, and holidays
- Frequent walking throughout the facility and between departments as part of daily operational tasks.
- Occasional periods of sitting at a desk and working on a computer.
- Ability to lift and/or move up to 20-25 pounds.
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