Manager of Information Systems & Technology

Job Description

Job Description

Overview

The Manager of Information Systems & Technology provides leadership and hands-on oversight of CFHE’s information systems, network infrastructure, and data security operations across multiple sites. This position manages a team responsible for supporting more than 150 employees across 11 business units and 7 physical locations. The Manager ensures reliable and secure access to technology resources, oversees vendor relationships, manages hardware inventory, and enforces data protection and HIPAA compliance. This role is both a leadership and an execution role—requiring technical expertise, proactive management, and a strong commitment to maintaining operational excellence across CFHE’s IT ecosystem.

Supervisory Responsibilities

Provides leadership and direct oversight to the IT support team, including systems administrators, helpdesk personnel, and technical specialists. Collaborates closely with the Senior Development Manager to align infrastructure, database, and software initiatives with organizational priorities.

Primary Duties and Responsibilities

· Provide leadership and day-to-day management of all IT systems, hardware, and network infrastructure across CFHE’s multi-site operations.

· Oversee desktop support services for 150+ employees, ensuring timely resolution of user issues and minimal system downtime.

· Manage and maintain inventory of hardware, software licenses, and IT assets; ensure lifecycle management and timely replacements.

· Administer and monitor network systems, firewalls, routers, and VPN connections to ensure reliability, redundancy, and security.

· Oversee cybersecurity operations, including endpoint protection, intrusion detection, and access controls, to safeguard CFHE data and systems.

· Ensure compliance with HIPAA, HRSA, and organizational data security standards, maintaining logs, access controls, and encryption protocols.

· Administer Microsoft Azure and Microsoft 365 environments, including user provisioning, permissions, and policy enforcement.

· Collaborate with the Senior Development Manager to support the full-stack development team, database management, and API integrations.

· Oversee SQL database management, backup integrity, and performance tuning to ensure system reliability and data availability.

· Manage third-party vendors and service providers to ensure adherence to service level agreements (SLAs) and CFHE technical standards.

· Participate in system audits, risk assessments, and data recovery exercises to ensure operational continuity and compliance readiness.

· Develop and implement standard operating procedures (SOPs) for IT operations, access control, and incident response.

· Support end-user training, onboarding, and technical education for employees to promote secure and efficient use of technology resources.

· Prepare and maintain documentation on network configurations, system architecture, and IT compliance protocols.

Minimum Qualifications

· Bachelor’s degree in Information Technology, Computer Science, or a related field required; Master’s degree preferred.

· Minimum of five (5) years of progressively responsible experience in IT systems management, network administration, or cybersecurity.

· Experience in healthcare or Federally Qualified Health Center (FQHC) environment preferred.

· Strong knowledge of Microsoft Azure, Microsoft 365, and Windows Server environments.

· Proficiency in SQL database management, scripting, and system integrations.

· Hands-on experience with cybersecurity frameworks, firewall management, and endpoint protection solutions.

· Experience managing IT vendors, contracts, and service-level agreements.

· Excellent troubleshooting and problem-solving abilities with a service-oriented approach.

· Valid California driver’s license and ability to travel between CFHE sites as needed.

Required Skills and Abilities

· Strong leadership skills with the ability to guide, mentor, and collaborate with technical staff and cross-departmental teams.

· Advanced knowledge of information systems architecture, cybersecurity practices, and data governance standards.

· Excellent communication and documentation skills with attention to detail.

· Ability to balance hands-on technical work with managerial oversight responsibilities.

· Demonstrated ability to maintain confidentiality and ensure compliance with HIPAA and organizational data standards.

· Commitment to CFHE’s mission of providing secure, reliable, and accessible technology that supports quality patient care.

Working Conditions and Physical Requirements

· Work performed primarily in an office environment, with occasional travel to other CFHE sites.

· Must be able to sit or stand for extended periods and lift up to 25 pounds of computer or network equipment.

· Regularly uses computers, servers, and telecommunication equipment requiring manual dexterity and visual acuity.

· May be required to respond to after-hours system issues or emergencies.

CFHE Core Values

· Commitment to Service – Dedicated to improving the health and well-being of our communities through secure and reliable systems.

· Integrity and Accountability – Upholding ethical standards in data security, confidentiality, and technology operations.

· Teamwork and Collaboration – Partnering with all departments to ensure seamless technology integration and support.

· Respect and Compassion – Supporting CFHE staff with professionalism and empathy in all interactions.

· Excellence and Quality – Ensuring systems reliability and data protection to support high-quality patient care.

Our Mission

At the Center for Family Health & Education (CFHE), our mission is to provide comprehensive, compassionate, and culturally sensitive healthcare to individuals and families in the communities we serve. The Information Systems & Technology team supports this mission by ensuring reliable, secure, and innovative technology solutions that empower staff and protect patient information.

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.

Company Description

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.