General Manager
We are searching for a General Manager to continue the on-going fast-paced leadership at Cavallo Point Lodge - the lodge at the Golden Gate. Cavallo Point is a high-end luxury hotel nestled in the heart of Fort Baker within the Golden Gate National Recreation Area. The Lodge has been awarded two-keys in both 2024 & 2025 from Michelin Guide, Travel + Leisure bestowed the Global Vision Award for Sustainability to the hotel, and Virtuoso named us "Best of the Best." The incoming General Manager will need to represent the lodge in all areas and continue the vision of Passport – Ft. Baker Management to ensure that we continue to evolve and earn accolades from our hospitality peers and guests.
Essential job functions include:
- Creating and maintaining guest-driven operations with a vision that inspires hotel staff to do their best.
- Working with the management company to increase total revenue and to achieve profitability objectives in all departments. This will included developing annual plans and managing property’s operations to be consistent with achieving the financial objectives in the annual plan.
- Working cooperatively with the National Park Service (NPS) since Cavallo Point Lodge is located within the Golden Gate National Parks. The operation of the Cavallo Point Lodge is under a lease with the NPS and the General Manager will be expected to become familiar with the lease and operate the property consistently with lease obligations to the NPS.
- Assuring that hotel services and operations are conducted in a manner that exemplifies our core values and are in compliance with applicable regulations and requirements.
- Overseeing the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the hotel’s financial objectives.
- Hiring and managing skilled staff who show a passion for hospitality.
- Demonstrating a deep knowledge and current understanding of all hotel operations and key facts.
- Managing assigned functions and using resources in a respectful and fiscally responsible manner.
- Assuring that team members have the proper tools and training to effectively and safely perform their jobs.
- Working with all service contractors to assure that they provide services in a manner that are in the best interest of our hotel and community.
- Regular reporting to his/her supervisor at the management company with respect to significant operational matters at the property.
- Working with the management company and department heads to create and implement property budgets and manage hotel operations to meet financial targets.
- Developing, with the management company, both a 3-5 year capital plan and long-term capital plan.
- Cultivating positive community relations and serving as the hotel’s goodwill ambassador, chief representative and liaison to the public, investors, media and our current and prospective guests.
- In consultation with the management company, resolving issues and responding to guest and employee needs.
- Regularly circulating through all areas of the hotel operations the front of the house, maintaining a high profile with guests and staff.
- Coaching employees, resolving performance problems, and providing regular and constructive performance feedback.
- Monitoring trends within the industry and making suggestions as to how these could be implemented and respectfully considering and encouraging the recommendations and input of staff.
- Attending and participating in learning opportunities and a desire to apply new processes, procedures and philosophies.
- Leading a team that is totally security and safety conscious at all times, ensuring that effective procedures are in place for emergencies and that risks are well managed.
- Communicating regularly with staff and keeping them apprised of changes and new information.
- Practicing and supporting an open door policy and striving to resolve staff problems or concerns in a timely and effective manner. Working as the chief steward to preserve and nurture the historic property and parkland and being the chief advocate for operating the property in an environmentally responsible manner.
- Working with the other Passport GM’s to promote the property and the other Passport Resorts’ properties, and to work closely with the Passport Resorts’ marketing team.
- Other duties as assigned
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