Product Ops Specialist - Remote

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Product Operations Specialist (Technical)

Type: Contract

Compensation: $60–$80/hour

Location: Remote

Role Responsibilities

• Support program execution strategy for multiple products and platforms. Initiate 0 to 1 efforts, accelerate execution, and improve quality and outcomes for product objectives via programmatic and technical solutions.
• Write and optimize SQL queries to collect, transform, and analyze product data. Identify trends, patterns, and insights that inform business decisions.
• Build and maintain dashboards, reports, and visualizations using tools like Google Sheets . Communicate findings to stakeholders and support real-time decision-making.
• Leverage AI agents and tools to accelerate data analysis and automate repetitive tasks. Prototype solutions effectively.
• Identify program risks proactively. Develop data-backed mitigation plans and communicate updates clearly across cross-functional teams.
• Manage general program activities. Identify opportunities and predict roadblocks through data analysis. Strengthen cross-functional relationships and execute plans with technical rigor.

Qualifications

Must-Have

• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management.
• Proficient in SQL . Able to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations.
• Experience with AI agents and AI-assisted workflows. Comfortable prompting and iterating with AI tools .
• Expert-level proficiency in Google Workspace , especially Google Sheets . Able to create detailed documentation, complex formulas, pivot tables, and automated workflows.
• Strong multi-tasking abilities with experience managing multiple workstreams.
• Self-starter mentality. Able to work independently and drive projects forward without close supervision.
• Eager to learn new tools and technologies quickly. Adapts to changing technical requirements.
• Effective critical thinking. Experience leveraging data to anticipate and unblock problems and drive solutions.
• Proven time-management and organizational skills.

Preferred

• Experience with VS Code or similar development environments.
• Experience with low-code/no-code prototyping or AI-assisted code generation.
• Experience building dashboards and data visualizations using tools like Tableau or Looker .
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts.
• Experience working with engineering teams on technical specifications and requirements.
• Background in quality assurance, triage operations, or ML/AI validation workflows.
• Experience testing, developing, and implementing test strategies for products and features.

Compensation & Legal

• Hourly contractor
• Paid weekly via Stripe Connect

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.