Site Manager - San Jose, CA

Description and Requirements

WORK LOCATION: On site in Sunnyvale, CA (Flexibility to travel required)
JOB STATUS: Full time, regular
SCHEDULE: M - F, core business hours (schedule flexibility required) START DATE: ASAP
COMPENSATION: $87,000 - $94,000.00 per annum

Objective:

As a hybrid On-Site Manager / Coordinator on our TELUS Digital team, you will be responsible for the day-to-day management of on-site TELUS employees and project participants for a data collection projects in multiple locations. The role requires class-leading operations engagement involving strong verbal communication skills, ability to empathize with and respond to customers' and team-members’ needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to maintain and improve customer satisfaction and employee engagement

Primary Responsibilities:

• Be ion in a controlled environment ensuring the collection is done according to the customer's requirement

• Recognize Client needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with TELUS management teams.

• Manage and support onsite teams of 4-5 members per location (2-3 locations)

• Report and escalate to management as needed

• Report regularly to Program Manager, Project Managers, and other team members

• Ensure the on-site team is properly trained and meet the project requirements

• Supervise and provide guidance to the on-site team

• Track participant appointments and collections' progress.

• Ensure participants’ satisfaction Foresee logistic challenges and solve them proactively

• Manage the logistics related to running the on-site location

Minimum Qualifications:

• Demonstrable experience in user research, moderated studies, or data collection

• 3-5 years of experience as a retail manager, food service manager, hospital Manager, or similar environment/domain preferred

• 2-3 years experience in managing small teams

• Technical proficiency (including spreadsheets and Google workspace)

• Exceptional customer service experience and skills

• Able to commit to a weekly schedule for the duration of the project

• Ability to commute between locations based on the current needs.

• Excellent verbal and written communication

• Strong organizational skills, meticulous attention to detail

• Fluency in English is a must

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusDigital.com or telusDigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected].

Additional Job Description

As a Site Manager on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations and on-site TELUS employees for one of our AI programs. The role requires providing class-leading operations engagement, interacting directly with study participants using provided study protocols, and managing the data collected during each session. The applicants must demonstrate strong verbal communication skills, the ability to empathize with and respond to the customer’s and team members' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to improving customer satisfaction and employee engagement. In addition, the Site Manager will support line management of the onsite team, manage team members’ hours, and handle disciplinary action when needed. The perfect candidate will embody TELUS International values. Work will take place on-site in San Jose, CA.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.