Automotive Service Advisor - Oceanside
Job Summary:
We are seeking an experienced and sales-oriented Automotive Service Advisor to join our auto repair shop in Oceanside. As the primary point of contact between customers and our service technicians, you will be responsible for delivering exceptional customer service, managing customer interactions, and ensuring seamless communication throughout the repair process.
Responsibilities:
- Customer Service and Interaction: Speak with customers, listen to their concerns, and provide clear explanations of the repair process.
- Appointment Scheduling: Manage and schedule appointments based on technician availability to maximize productivity and minimize wait times.
- Service Recommendations: Assess vehicle needs and offer maintenance or repair recommendations, balancing customer preferences with sales opportunities.
- Price Estimation and Billing: Provide accurate estimates and manage billing processes.
- Follow-Up: Ensure customer satisfaction by following up on completed services and scheduling future maintenance.
Requirements and Qualifications:
- Experience : Proven experience as an Automotive Service Advisor or similar role.
- Sales Orientation: Strong sales skills with the ability to upsell services without being overly aggressive.
- Mitchell1 Proficiency: Experience with Mitchell1 software is highly preferred.
- Communication Skills: Excellent communication and interpersonal skills.
- Organizational Skills: Detail-oriented with strong organizational abilities to manage multiple tasks efficiently.
- Automotive Knowledge: Strong understanding of automotive systems and repairs.
Benefits:
- Hourly based on experience with bonus potential.
- Opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for the automotive industry, please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role.
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