Senior Manager of Internal Communications (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are looking for a Senior Manager of Internal Communications who brings clarity, consistency and humanity to company messaging—and who thrives in a fast-paced, high-stakes environment where collaboration, trust and follow-through matter. In this hands-on role, you will write and execute with speed and precision, lead a small but mighty team, and work fluidly with HR, executives and cross-functional stakeholders. You’ll also shape messaging for change initiatives, cultural moments, business updates and company-wide events—all while helping align communications across teams and leadership levels. Applicants should have excellent writing and communication skills. If you’re energized by turning complex topics into clear, timely communication that supports employees and fosters connection, we’d love to meet you.

A day on the job looks like this:

• Partnering closely with HR, the Chief of Staff and senior leaders to plan and deliver clear, aligned internal communications on business updates, change initiatives and employee engagement efforts
• Writing and editing internal content across a variety of formats—including emails, intranet articles, leadership messaging and internal social updates—while adapting tone and style to reflect different executive voices and audiences
• Managing the internal communications team with a focus on coaching, quality control and prioritization—ensuring the team consistently delivers high-quality, on-brand work
• Coordinating scripting, content and agenda development for company-wide livestreams, town halls and leadership forums
• Supporting executive communications by refining tone, sequencing and strategy—helping leaders connect authentically and effectively with employees
• Contributing to communication strategies and execution for HR programs, business changes and company culture initiatives—ensuring messaging is clear, timely and aligned
• Tracking engagement, gathering feedback, and continuously improving the clarity, tone and impact of internal messaging
• Thriving in a high-stakes, fast-moving environment by balancing strategic direction with hands-on execution
• Navigating ambiguity with a steady, low-ego approach—collaborative by nature, yet confident in taking initiative and moving work forward independently
• Operating within established decision-making structures and building trust with stakeholders through a tactful, solutions-focused communication style

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree
• 7+ years of experience in internal communications in a fast-paced environment 
• Excellent writing and communication skills 
• Ability to build trusted partnerships across all levels 
• Demonstrated success managing direct reports
• Excellent judgment, maturity and dependability in handling sensitive or confidential information 
• Strong business acumen 
• Flexibility to seamlessly adapt and pivot when necessary
• Advanced skills in Microsoft Office, including PowerPoint, Word, Outlook and SharePoint
• Proficiency with virtual meeting technology such as Zoom and Teams

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $98,000 - $150,000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1