Assistant Manager, Merchandise (Business Operations)

Job Description

Job Description

The Assistant Manager, Merchandise (Business Operation) plays an integral role in supporting sales efficiency and customer satisfaction for the merchandise business operations in the West. This position will be responsible for assisting with the tracking and management of merchandise SKUs, supporting the delivery process for distributors and retailers, and ensuring accurate eStore item setup for product releases. The role will also provide support for various events and pop-up shop initiatives. Through strong organizational capabilities and attention to detail, this position will contribute to the continued success and operational effectiveness of Square Enix’s merchandise business in the West.

• Support inventory tracking and management across retail, direct sales, and eStore channels to maintain accurate and sellable stock levels.
• Coordinate and track overseas shipments to ensure timely movement, delivery, and receipt of products.
• Maintain and support pricing models to ensure consistent base profit margins across all sales channels.
• Assist with month-end financial processes, including warehouse cost management and inbound/outbound freight tracking.
• Monitor and track budgets, including monthly sales, costs, and financial projections.
• Maintain and update the Product Master List, ensuring accuracy of all product data for new and existing items.
• Partner with Retail Sales team to manage order intake and track production and sales progress.
• Perform quality assurance checks on eStore listings to ensure product accuracy and timely updates.
• Support ERP system setup (finance and warehouse) by providing accurate product and pricing data for proper processing.
• Assist with purchase order creation and maintenance for products, supplies, and services.
• Assist with legal contract submissions for various new business contacts, partnerships and vendor needs.
• Support customer service efforts by assisting with merchandise and tabletop product inquiries in collaboration with cross-functional teams.
• Assist with marketing and promotional activities, including product page updates, social media, CRM, and advertising efforts.
• Participate in onsite event support, including setup and breakdown, with flexibility for travel and weekend work as needed.

Requirements

• 2-4 years of experience in merchandise management, eCommerce, or related fields.
• Knowledge and high interest in toys and figures, tabletop gaming, and hobby genres area.
• Strong organizational skills with attention to detail.
• Adobe Photoshop / Illustrator skills are plus.
• Proficiency in ERP systems and Microsoft Office Suite.
• Ability to multitask and follow instructions in a fast-paced environment.
• Ability to stay on your feet for occasional day-long events and help with setting up (carrying boxes up to 25 lbs.).
• Proactive thinking and eagerness learn and grow.

Benefits

• 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.

Purpose & Values

Purpose: Creating New Worlds with Boundless Imagination to Enhance People’s Lives.

Values:

• Deliver Unforgettable Experiences
• Embrace Challenges
• Act Swiftly
• Stronger Together
• Continuously Evolve
• Cultivate Integrity

Annual Salary Range: $60,000 - $75,000