Senior Manual QA Engineer

About Faro Health

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster.

The Role

As a Senior Manual QA Engineer, you will be a high-impact individual contributor responsible for ensuring the reliability and integrity of different systems that conform to the Faro Health ecosystem. You are not just a tester; you are a quality advocate who understands that clinical data requires a meticulous, detail-oriented approach.

Leveraging your deep expertise in SaaS, cloud-native architectures, and LLM-augmented workflows, you will analyze complex user requirements, design comprehensive test strategies, prepare/execute test cases and serve as a mentor to junior and contractor engineers. You will play a critical role in our continuous integration environment while ensuring our manual testing foundation remains rock-solid.

Duties and Responsibilities

• Test Strategy & Design: Analyze user requirements and design documents to develop detailed, risk-based test plans and manual test cases for a complex SaaS platform.
• Execution & Reporting: Lead the execution of functional, regression, and integration test cases. Document defects with high precision and provide detailed testing summaries for different team members within the organization.
• Data Validation: Utilize SQL queries to analyze, manipulate, and validate test data.
• Impact Analysis: Evaluate proposed software changes to determine their impact on platform performance, scalability, and reliability.
• Mentorship: Provide technical guidance and "best practice" mentoring to QA Engineers to improve team efficiency and testing depth.
• Cross-Functional Collaboration: Coordinate the flow of information and maintain close communication with Developers, Product Owners, and DevOps.
• Process Improvement: Apply innovative thinking to improve existing QA methodologies and ensure approved development standards are followed.
• Issue Monitoring: Provide close monitoring and triage of issues found during the SDLC as well as high-priority bugs reported by end-users.

Requirements

Qualifications

• Experience: 8–10+ years in the Quality Assurance discipline, with a proven track record in fast-moving, growth-minded startups. You have successfully navigated the transition from early-stage builds to scaled production environments.
• AI & Efficiency: Proactive expertise in leveraging Generative AI and LLM tools to augment manual testing. This includes using AI for:

• Synthesizing complex product requirements into comprehensive test cases.
• Optimizing test coverage by using AI to identify edge cases that traditional methods might miss.

• Technical Proficiency: Extensive experience testing cloud-native applications (AWS, Azure, or Google Cloud) and modern, multi-tenant SaaS platforms. You understand the nuances of testing distributed systems.
• Data Skills: Expert-level proficiency in SQL for deep data validation and backend integrity testing.
• Methodology: Strong understanding of black-box and white-box testing, as well as non-functional, performance, accessibility and security testing principles.
• Analytical Mindset: Meticulous and detail-oriented approach with the ability to solve complex problems independently. You don’t just find bugs; you perform root cause analysis and provide the technical context necessary for rapid resolution.
• Strategic Communication: Excellent writing, verbal and presentation skills; ability to translate technical bugs into business-level impact for stakeholders and maintain proactive alignment with supervisors and cross-functional teams. Active participation in design reviews, sprint planning, and daily stand-ups.
• Adaptability & Collaboration: Thrives in environments with evolving requirements. You are a self-starter who works effectively across different time zones, fostering a culture of quality across engineering and product teams.

Skills and Competencies

• Strong experience using Quality and Test Management tools (e.g., Jira, QASE).
• Self-motivated and capable of working under minimal supervision.
• Proactive communicator who excels at risk mitigation by identifying and escalating blockers immediately while independently driving their own testing workstreams and managing high-volume requests with competing priorities.
• Proven ability to build cooperation and cohesiveness across engineering and product teams.
• Familiarity with the "shift-left" approach and supporting the transition from manual-heavy to automation-integrated workflows.

Benefits

Salary

Salary range for this position is $119,000 to $141,000 per year.

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Equity

In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Remote or Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• Office On-Premises Amenities; gym, restaurant tenant discount, Padel Ninet