Staff Software Engineer

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver:

Our Impact: Trusted by 900 provider organizations including specialty groups FQHCs large IDNs and federal agencies engaging 100 million patients annually.

Our award-winning culture: Our award-winning culture: Since founding in 2015 Artera has consistently been recognized for its innovative technology business growth and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (); Deloitte Technology Fast 500 (); Built In Best Companies to Work For ( 2025). Artera has also been recognized by Forbes as one of Americas Best Startup Employers Newsweek as one of the Worlds Best Digital Health Companies and named one of the top 44 Startups to Bet your Career on in 2024 by Business Insider.

JOB SUMMARY

Arteras Engineering Foundations team is seeking a Staff Software Engineer to help define evolve and scale the platform that powers next-generation patient communicationespecially as we accelerate our work in agentic AI MCP (Model Context Protocol) servers and high-throughput distributed systems .

This role reports directly to the VP of Engineering and is responsible for shaping platform architecture driving technical excellence across teams and leading execution on high-risk or high-impact initiatives critical to Arteras long-term success. You will be a multiplier: architecting large-scale systems mentoring engineers and ensuring our platform remains resilient performant and ready for the next wave of AI-driven patient engagement.

RESPONSIBILITES

Technical Leadership

Serve as a domain expert in backend architecture distributed systems and high-throughput IO.

Drive company-wide architectural patterns platform strategy and engineering standards.

Lead execution on complex open-ended projects spanning multiple quartersincluding 2026 initiatives in agentic AI and MCP server infrastructure.

Own cross-team architectural buy-in and guide teams through refactors and modernization efforts.

Execution & Delivery

Independently design and deliver large-scale features that impact multiple products or services.

Systematically reason through system-wide implications edge cases and performance trade-offs.

Identify and eliminate sources of instability latency and operational risk.

Build from scratch when neededespecially for distributed IO-intensive systems.

Mentorship & Culture

Model engineering maturity through thoughtful code reviews documentation and technical communication.

Mentor engineers across teams; elevate their understanding of architecture debugging reliability and AI-era best practices.

Foster a blameless culture that encourages learning experimentation and continuous improvement.

Champion transparency clear communication and strong cross-functional collaboration.

Collaboration

Partner with product design and data/ML teams to translate complex technical ideas into practical user-centered solutions.

Provide architectural guidance on story-level decisions within your domain.

Advocate for engineering-focused improvements in process tooling reliability and developer experience.

Requirements

• Bachelors degree in STEM or equivalent professional experience
• 7 years building and scaling cloud-native applications
• Deep experience with event-sourced microservice and distributed architectures
• Strong expertise in TypeScript/ES across backend services
• Advanced proficiency in SQL especially PostgreSQL schema design and optimization
• Experience with asynchronous high-volume messaging or event-driven systems
• Strong commitment to testing observability and operational excellence
• Excellent communicatorable to articulate tradeoffs risks and architectural rationale
• Proven ability to lead technical initiatives and mentor engineers
• Strong customer empathy and an understanding of how technical decisions influence user experience
• BONUS EXPERIENCEExperience with large-scale remote/hybrid teams
• Contributions to open source
• Familiarity with:
• Docker & containerized environments
• Terraform / IaC
• AWS (or similar cloud providers)
• Python (for platform tools services or ML integrations)

Bonus Experience

• Experience working with remote teamsCollaboration/contributions with the open source community
• Experience with:Docker Terraform AWS Python

$140000 - $200000 a year

The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.

Security Requirements for Engineering Roles

This engineering role contributes to a secure federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management access and documentation standards. Security-conscious development and participation in compliance practices are core to the role.

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara CA and Philadelphia (Wayne) PA where team members typically come in three days a week. Specific frequency can vary depending on your teams needs manager expectations and/or role responsibilities.

In addition to our U.S. office locations we are intentionally building geographically concentrated teams in several key metropolitan areas which we call our Hiring Hubs . We are currently hiring remote candidates located within the following hiring hubs:

- Boston Metro Area MA

- Chicago Metro Area IL

- Denver Metro Area CO

- Kansas City Metro Area (KS/MO)

- Los Angeles Metro Area CA

- San Francisco / Bay Area CA

- Seattle Metro Area WA

This hub-based modelhelps us cultivate strong local connections and team cohesion even in a distributed environment.

To be eligible for employment at Artera candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place should an office open in your area we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully considering factors like typical commute times and access to public transit to ensure they are fair and practical for the local team.

WORKING AT ARTERA

Company benefits - Full health benefits (medical dental and vision) flexible spending accounts company paid life insurance company paid short-term & long-term disability company equity voluntary benefits 401(k) and more!

Career development - Manager development cohorts employee development funds

Generous time off - Company holidays Winter & Summer break and flexible time off

Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexuality national origin age disability genetics or any other protected status.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to emailprotected.

DATA PRIVACY

Artera values your privacy. By submitting your application you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our .

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality integrity and availability of the organizations systems and data including safeguarding Arteras sensitive information such as Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies regulatory requirements and applicable standards and frameworks by implementing safeguards monitoring for threats reporting incidents and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC