IT Support Analyst II POST NUMBER: 439417

Job Title: IT Support Analyst II

Location: Cypress, CA (Hybrid - 3-4 days onsite after training)

Employment Type: 3 month Contract-to-Hire

About the Role:

We are seeking a highly motivated IT Support Analyst II to join our team in Cypress, CA. This role provides hands-on technical support for desktop, application, and network systems, ensuring smooth IT operations across the organization. The ideal candidate will have a strong background in troubleshooting Windows OS, Active Directory, networking protocols, and endpoint security.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, handheld scanners, and peripherals
• Troubleshoot and resolve hardware, software, and network-related issues
• Support and maintain Windows OS, Microsoft Office Suite, and VPN applications
• Manage Active Directory , user account provisioning, and access control
• Monitor and support networking protocols (TCP/IP, DNS, DHCP)
• Assist with mobile device management (MDM) solutions and endpoint security tools
• Utilize IT Service Management (ServiceNow or similar)for tracking and resolving tickets
• Provide remote desktop support and troubleshoot collaboration tools (Teams, OneDrive, SharePoint)
• Ensure compliance with IT security policies and procedures

Required Qualifications:

• 3 years of experience supporting desktop and application technologies
• Strong knowledge of Windows OS, Microsoft Office, and Active Directory
• Experience troubleshooting networking protocols (TCP/IP, DNS, DHCP), VPN applications, and endpoint security solutions
• Familiarity with IT Service Management tools (ServiceNow preferred)
• Strong problem-solving skills and ability to work in a fast-paced environment
• Excellent communication and customer service skills

Job Title: IT Support Analyst II

Location: Cypress, CA (Hybrid - 3-4 days onsite after training)

Employment Type: 3 month Contract-to-Hire

About the Role:

We are seeking a highly motivated IT Support Analyst II to join our team in Cypress, CA. This role provides hands-on technical support for desktop, application, and network systems, ensuring smooth IT operations across the organization. The ideal candidate will have a strong background in troubleshooting Windows OS, Active Directory, networking protocols, and endpoint security.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, handheld scanners, and peripherals
• Troubleshoot and resolve hardware, software, and network-related issues
• Support and maintain Windows OS, Microsoft Office Suite, and VPN applications
• Manage Active Directory , user account provisioning, and access control
• Monitor and support networking protocols (TCP/IP, DNS, DHCP)
• Assist with mobile device management (MDM) solutions and endpoint security tools
• Utilize IT Service Management (ServiceNow or similar)for tracking and resolving tickets
• Provide remote desktop support and troubleshoot collaboration tools (Teams, OneDrive, SharePoint)
• Ensure compliance with IT security policies and procedures

Required Qualifications:

• 3 years of experience supporting desktop and application technologies
• Strong knowledge of Windows OS, Microsoft Office, and Active Directory
• Experience troubleshooting networking protocols (TCP/IP, DNS, DHCP), VPN applications, and endpoint security solutions
• Familiarity with IT Service Management tools (ServiceNow preferred)
• Strong problem-solving skills and ability to work in a fast-paced environment
• Excellent communication and customer service skills