Client Relationship Executive (CRE) - Retail / Mass Merch
- Build and own relationships with key Information Technology executives and decision-makers at all levels
- Execute against relationship strategies by monetizing relationships to drive value and impact
- Identify demand with an Engineering lens and craft solutions that meet client needs to support fulfillment of personal and account white space goals
- Drive exploratory conversations with clients that reflect our business' storefront offerings
- Identify and pursue new ("greenfield" and "white space") opportunities, leveraging personal, professional, and firm networks
- Represent "voice of customer" by bringing deep client, technology, and industry knowledge throughout sales lifecycle
- Collaborate and team across industries and sectors and with Lead Client Service Partners and others to drive growth
- Be a market sensor-providing proactive feedback on market shifts, competitive insights, technology buying patterns, and "voice of the customer"
- Understand client's buying processes and budget cycle, as well as the client's business and strategic priorities
- Translate high-level business challenges into potential technology solutions to help drive growth
- Connecting Deloitte's Engineering capabilities and assets to client strategy, challenges and executive priorities
- Contribute to client and industry knowledge to development of account strategy and proactively understand relevant case studies and offerings
- Bachelor's degree (preferably Engineering related)
- 10+ years of professional experience
- 5 years' minimum experience in Retail and Retail Technology
- Limited immigration sponsorship may be available
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Education : MBA
- Experience :
- 5+ years' experience as a relationship and/or business development professional serving Retail / Mass Merch
- Strong professional services sales management knowledge and experience
- Proven track record in selling and/or delivering IT Consulting and Technology Services
- Experience and credibility in retail industry business issues, solutions and the application of those solutions in retail space.
- Ability to present and communicate complex ideas formally and informally from middle management to C-Suite executives with strong networking and relationship building skills.
- Conversant in Software Development Lifecycle (SDLC), Agile Ways of Working, and various frameworks for implementing Custom Engineering solutions
- Demonstrable relationship building experience, which increased account penetration and led to increased revenue opportunities with new and existing clients-as well as ability to leverage pre-existing network of clients or contacts in the marketplace
- Working knowledge of competitive and teaming landscape; proven ability to influence cross-functional teams
- Display ability to build relationships with client stakeholders across geographies
- Success in playing a leading role within an account team framework (i.e., working effectively with Lead Client Service Partners, Service Line/Industry leaders, practitioners, and other business development professionals)
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