Unit Manager

Job Description and Duties

The following areas operate separately while supporting each other based on operational needs: The Intake staff are responsible for creating digital images of all paper claims received by the Unclaimed Property Division (UPD). Additionally, the unit is responsible for linking digital images to filed claims within the UPD’s internal database for evaluation at a future date. the Locator area is responsible for administering the Government Autopay Program, locating and sending claim packages and/or other correspondence to potential claimants, and managing the notice batch process used to inform potential property owners of the holder’s intent to escheat property to the State Controller’s Office for safekeeping. The Mailroom is responsible for processing all incoming mail that is delivered to UPD, sorting and distributing correspondence to the appropriate unit, and collecting/sending outgoing correspondence.

Under the general direction of Staff Services Manager II (Supervisory) in the Support Services Bureau, the Staff Services Manager I (SSMI) is responsible for managing, planning, directing and controlling the activities of the Mailroom, Intake, Locator Unit (MIL.) The SSMI is the first level working supervisor. The SSMI supervises a small group of analysts and program technicians who perform the tasks and functions associated with the MIL Unit. The SSMI has responsibilities that include management analysis and addressing personnel issues.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Develop and monitor production and staffing plans to ensure that all claim support activities are adequately staffed and completed on a timely basis. Serve as a member of the UPD management team and the Support Services Bureau Leadership Team to develop solutions to issues and business processes.

• Evaluate current operations, initiate and oversee projects to improve the processes within the unit and monitor activities to ensure conformity with established goals and policies. Communicate roles, responsibilities, standards, procedures, policies and guidelines for conduct and performance of tasks. Maintain, support and incorporate effective personnel management practices in all aspects of managing and supervising staff including, but not limited to preparing probation reports, evaluating staff, hiring staff and implementing effective training.

• Oversee and manager the Mailroom, Intake, Locator Unit to ensure that an adequate level of service is provided and management reports are developed and maintained. Ensure responses to inquiries are accurate and consistent, protect the integrity of the information released to the public and ensure the quality of service provided is courteous and professional.

• Manage support workloads by ensuring that adequate systems are in place to maintain accurate inventory and complete related support activities on a timely basis. Identify performance trends using metrics and variances to develop forecasting reports to proactively redirect resources and determine other appropriate actions needed before backlogs occur or service levels decline.

You will find additional information about the job in the .

Working Conditions

This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit’s bus and light rail systems.

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.

Please note: Part-time telework opportunities may be available.

Special Requirements

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions.

Take the required examination here: Staff Services Manager I Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of principles and trends of public administration, including: management and staff services practices, such as: Collective bargaining, personnel services, planning, program evaluation, and other related areas.

• Strong supervisory/leadership abilities.

• Demonstrated ability to act independently with flexibility and tact.

• Excellent communication and interpersonal skills.

• Excellent organization, research and analytical skills with attention to detail.

• Ability to work well with changing assignments and priorities.

• Able to work within a management team environment.

• High level of independence and initiative.

• Good judgment.

• Organized in managing work and meeting deadlines.

• Experience in Microsoft Word, Excel, Visio, Access, and PowerPoint.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please submit a Statement of Qualifications (SOQ) addressing the questions below with your application.

  1. Please describe how your knowledge, skills, and abilities will make you successful in this position.
  2. Describe your knowledge, skills, training, and experience identifying and implementing process improvements to increase the efficiency of program operations.