Front Office Supervisor

Join the Luxe Team as a Front Office Supervisor!

The Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel, proudly standing as the only property of its kind in our competitive set and in the prestigious areas of Brentwood and Bel-Air. Our stunning 160-room boutique hotel offers guests distinguished service and timeless luxury, making us a sought-after destination in the heart of Los Angeles.

We are looking for a Front Office Supervisor to elevate our guest experience and support seamless daily operations with professionalism, leadership, and a passion for hospitality.

Located just minutes from UCLA, the Getty Museum, and the Skirball Cultural Center, Luxe Sunset Boulevard Hotel offers easy access to LA’s most iconic attractions while providing an oasis of elegance and style. If you’re ready to take on exciting challenges, work alongside a dynamic team, and enjoy the rewards of your efforts, this is your moment to make an impact with Luxe.

Department: Front Office
Status: Non-Exempt
Estimate Pay Range: $23.00 - $26 p/hour (Employer est.)

Primary Objective:
Assist staff with expediting payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. To increase customer satisfaction and room revenue by maintaining a professional and efficient operation of all Front Office procedures in accordance with the standards of Luxe Hotels.

Performance Expectations:

• Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short-term and long-term profitability objectives.
• Supervises the delivery and measurement of guest service standards consistent with the established guidelines/brand standards.
• Supervises accountability process for the Front Office; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Supervises Human Resources responsibilities for the Front Office employees.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Works closely in mentoring/coaching Front Office staff with additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Monitors Front Office employees’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Monitors Front Office employees’ activities for quality assurance. Evaluates employee performance and provides coaching when applicable; assists with annual performance evaluations as needed.
• Maintains complete knowledge of, and complies with, all departmental policies, service, procedures, and standards.
• Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Office employees, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
• Assist MOD with daily administrative duties and other daily tasks as needed/requested.
• Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
• Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
• Maintains constant awareness of safety and accident prevention.
• Ensures all equipment and work areas are kept stocked, clean, neat, and in working order.
• Inventories supplies and ensures necessary items are ordered, as needed.
• Completes all projects assigned by management in a timely and professional manner.
• Establishes and maintains effective working relationship with all departments within the property.
• Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a clam and rational manner.
• Assists in training Front Office employees, as necessary, to ensure departmental standards are met.
• Performs all of the functions of a Front Office employee at a high level of expertise, offering technical guidance/assistance as needed.
• Performs other and all job-related duties as assigned.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
• Attends work as scheduled.
• Follows hotel’s dress and grooming standards.
• Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
• Keeps General Manager fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
• Attends work as scheduled.
• Follows hotel’s dress and grooming standards.
• Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

Physical Requirements:

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly
• Kneeling/Crawling: Occasionally
• Reaching: Constantly

Benefits:

• Medical, Dental, Vision and Life Insurance
• FSA Medical
• Short Term Disability and Long Term Disability
• 401(K) Plan
• Vacation and Sick Leave
• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels:
The Luxe independent hotel group is a privately held company headquartered in Los Angeles, California. "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world! With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.