Staff ServiceNow Engineer

This is a full-time role that is hybrid from our San Francisco or Seattle Office

Were seeking a Staff ServiceNow Engineer who thrives in a fast-paced environment and enjoys solving complex challenges with elegant technology this role you will develop and enhance key components of our ServiceNow platformincluding Employee Center Pro experiences Now Assist AI capabilities and automation across our enterprise workflows.

Youll collaborate with cross-functional teams to refine requirements architect durable solutions and elevate engineering standards through peer reviews and mentorship. This is an opportunity to influence platform strategy contribute to innovation and deliver high-impact capabilities that support our growing organization.

What youll do:

• Design and Develop Solutions: Build enhance and maintain scalable solutions within the ServiceNow platform with focus on ITAM (HAM Pro SAM Pro) CMDB Employee Center Pro and Now Assist following ServiceNows best practices and development standards.
• Own the Technical Delivery: Lead the full lifecycle of solution development from requirements analysis and technical design to configuration scripting testing and production deployment.
• Collaborate Across Teams: Work closely with business stakeholders product owners and architects to understand needs refine requirements and translate them into scalable maintainable ServiceNow solutions.
• Enhance Employee Experience: Configure and customize Employee Center Pro including content taxonomy audience targeting user experience enhancements and service journeys.
• Leverage AI/ML Capabilities: Implement and optimize Now Assist features such as generative AI experiences virtual agent improvements and intelligent recommendations to elevate platform usability.
• Ensure Data Accuracy and CMDB Health: Drive CMDB data model governance enforce relationship and dependency rules and maintain alignment with the Common Service Data Model (CSDM).
• Integrate Systems and Automate Workflows: Design and implement integrations between ServiceNow and external systems (e.g. procurement cloud platforms monitoring tools) using IntegrationHub REST and APIs.
• Perform Peer Reviews: Conduct and participate in code and configuration reviews ensuring adherence to coding standards maintainability and platform performance.
• Champion Platform Quality: Establish and uphold development testing and release management best practices in collaboration with platform owners and governance teams.
• Provide Technical Updates and Guidance: Communicate technical progress design decisions and risks to project stakeholders and leadership in a clear and structured manner.
• Support Continuous Improvement: Identify opportunities to optimize processes automate manual workflows and enhance ServiceNow usability and performance.
• Mentor and Lead by Example: Support junior developers through technical guidance documentation and promoting a culture of engineering excellence.

What youll need:

• 7 years of hands-on experience designing developing and maintaining Servicenow solutions in enterprise-scale environments.
• Bachelors degree in Computer Science Information Systems or related field (or equivalent work experience).
• Strong proficiency in JavaScript Flow Designer Business Rules Client Scripts UI Policies and IntegrationHub for advanced automation and system integration.
• Deep understanding of HAM Pro SAM ProCMDB modules including lifecycle management discovery reconciliation and compliance.
• Strong experience configuring Employee Center Pro including content creation portal configuration taxonomy design search optimization and UX enhancements.
• Working knowledge of Now Assist generative AI capabilities conversational experiences and AI-driven automation within the ServiceNow platform.
• Proven ability to write clean modular and maintainable code aligned with ServiceNows technical and security best practices.
• Skilled in engaging with business partners product owners and architects to align technical solutions with strategic goals.
• Experience in peer code reviews test planning debugging and performance tuning to ensure solution reliability and scalability.
• Expertise in Common Service Data Model (CSDM) and its application within CMDB governance and data quality frameworks.
• Strong background working in Agile/Scrum environments managing backlogs and delivering iterative platform enhancements.
• Ability to convey complex technical concepts to both technical and non-technical stakeholders; excellent documentation and presentation skills.
• Passion for staying current on ServiceNow platform updates new features and emerging ServiceNow trends.
• ServiceNow Certified System Administrator (CSA) preferred.

Nice to have:

• ServiceNow Certified Application Developer
• Certified Implementation Specialist (CIS) in ITAM or CMDB

Required Experience:

Staff IC