Animal Services Office Specialist I

Animal Services Office Specialist I Location Woodland, CA :

Description The County of Yolo is recruiting for one (1) regular, full-time position in the class of Animal Services Office Specialist I at the Department of Community Services. The Position Under supervision, the incumbent performs a wide variety of specialized administrative and clerical office duties requiring working knowledge of program operations within the Animal Services division. The Animal Services Office Specialist I/II is a single class with two salary levels, and positions in this class are flexibly staffed. Incumbents are responsible for performing specialized duties related to the clerical and business operations of the Yolo County Animal Shelter. The Animal Services Office Specialist I is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. Incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. How To Apply Interested applicants should submit an online County of Yolo Employment Application, a completed supplemental questionnaire, and a valid typing certificate. For important and detailed information regarding the application and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement below.

Essential Functions

Duties may include, but are not limited to, the following:

• Staffs the front desk of the Yolo County Animal Shelter; provides assistance to customers in person and on the phone; answers incoming phone calls and determines how calls should be routed; asks and answers questions to provide and/or obtain routine information; distributes and explains forms; schedules appointments and creates service requests.
• Physically interacts with animals during intake and outcome procedures at the front counter.
• Explains and provides customers with information on laws, regulations, processes and procedures that govern the keeping and sheltering of animals.
• Serves as cashier; handles customer transactions related to the release, adoption, surrender, redemption, licensing and vaccination of animals; prepares daily deposit.
• Inputs and maintains a variety of data regarding incidents and animals received at the Yolo County Animal Shelter into an electronic record-keeping system.
• Types a variety of documents, such as correspondence, standard forms, charts and reports using word processing or records software; proofreads materials for correct grammar, spelling and punctuation.
• Prepares content for newspaper advertisements and social media postings to market pets available for adoption, upcoming events, etc.
• Prepares, validates, processes and/or checks a variety of documents, records, and automated databases, such as licenses, registrations, invoices or other records for completeness, accuracy and submission standards.
• Compiles routine reports by extracting and/or tabulating information from a variety of sources, such as files, correspondence, meeting notes, logs, previous reports and/or oral instruction.
• Sorts and/or files materials such as correspondence, registrations, applications, documents, medical procedures, and other records; receives, sorts and prepares mailings; purges filing system in accordance with established procedures.
• Operates a variety of modern office equipment, such as computers, photocopiers, electronic calculators and automated printers or other peripheral equipment; may perform equipment/system maintenance checks.
• Performs other related clerical duties as required.

Employment Standards

Minimum Qualifications

Education: Equivalent to graduation from high school; AND Experience: One (1) year of full-time clerical, customer service or related experience working with animals. Typing Speed:Employees in this class must possess the ability to type a minimum of 35 words per minute. Work Hours:Incumbents in this class must be willing to work irregular and/or rotating shifts, holidays and weekends. License:Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation. Knowledge of:

• Principles and practices of effective customer service
• General office procedures and practices, including the operation of modern office equipment
• Proper usage of the English language (i.e., composition, spelling, grammar, and sentence structure)
• Public information and contact techniques
• Record-keeping and filing systems
• Methods of recording, researching and compiling information
• General clerical and technical resource materials and information sources
• Document preparation, duplication and distribution techniques
• Administrative procedures affecting inventory and purchasing transactions

Ability to:

• Interpret and explain applicable laws, rules and regulations to the public
• Communicate effectively with people of diverse backgrounds; demonstrate tact and diplomacy
• Operate and balance a cash register; add, subtract, multiply and divide with a high degree of accuracy
• Proofread and/or edit for errors in spelling, grammar and punctuation
• Sort alphabetically, chronologically and numerically
• Organize and prioritize work assignments
• Maintain confidentiality of information

Application & Selection Process

It is highly recommended that you print this job bulletin for future reference. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application , applicants are required to submit a completed supplemental questionnaire , and a current valid typing certificate that demonstrates the ability to type 35 WPM. Incomplete applications will be disqualified. Selection Procedure The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.

• Screen for Minimum Qualifications
• Written Examination
• Department Selection Interview
• Conditional Job Offer, pending:
  • DOJ Live Scan
  • Drug and Alcohol Screening

Typing Certificate Information There are a variety of businesses and agencies where you can obtain a typing certificate. Most applicants get a certificate at a temporary employment agency. See details below regarding eligible typing tests. FREE typing tests are available by APPOINTMENT ONLY at: Sacramento Works Job Center-South County/Elk Grove (916) 793-2319 [email protected]

• All tester must possess a CalJOBS account or create one at caljobs.ca.gov

Yolo County Employment Center Woodland and West Sacramento (530) 661-2641 [email protected] Eligibility Criteria: Online typing certificates are NOT accepted. In order for your typing certificate to be accepted, it must meet the following criteria:

• The test must be a minimum of three minutes long
• The test must have been in the past 12 months of application. Typing certificates older than 12 months are not accepted
• The certificate must include time limit of the test, gross words per minute, number of errors, date of test, and the signature of the person administering the test.
• The certificate must be on agency letterhead.

Written Examination All candidates meeting the minimum qualifications will be invited to the written examination. This examination may test for, but is not limited to, the essential knowledge and abilities listed in this job announcement. Qualified applicants will be notified of the exact date, time, and location of the examination to the email address included in the application. All candidates competing in the testing process will receive written notice of their examination results by email. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination, in conjunction with any county or veteran's preference points. Contact Information For questions about the position or about employment with the County, please contact Human Resources by e-mail at [email protected] or by phone at (530) 666-8055. Equal Employment Opportunity It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required. Yolo County, a place where YOU belong! The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community. Come join us! This is where YOU belong. Salary $40,164.80 - $48,817.60 Annually Location Woodland, CA Job Type Full Time Job Number 2024-00008 Department Community Services Opening Date 02/23/2024 Closing Date 3/8/2024 11:59 PM Pacific

RETIREMENT

Were you hired into a CalPERS or other public agency reciprocal system for the first time on or before January 1, 2013? If so, you most likely have "Classic" member status. Classic members of CalPERS (or CalPERS reciprocal) agencies who come to work for Yolo County will remain Classic members!

"Classic" member CalPERS retirement formulas are:

Misc: 2.5% at 55 Safety: 3.0% at 55 Deputy Sheriff Safety: 3.0% at 50 "New" member CalPERS retirement formulas (for employees hired into a CalPERS agency for the first time after January 1, 2013) are: Misc: 2% @ 62 Safety: 2.7% @ 57

BENEFITS The County of Yolo offers a generous benefits package including:

• Health, Dental, and Vision Insurance
• CalPERS Retirement
• Deferred Compensation Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation, Sick, and Administrative Leave
• Holidays & Floating Holidays
• Disability Plans
• Social Security & Medicare

Benefits for County positions are specific to the bargaining unit of the position. The Salary Resolution identifies the bargaining unit for each County classification. Once you've identified the bargaining unit, you can look up the benefits for a particular position by going to our Benefits Summaries by Bargaining Unit page on our website