Deputy State Long-Term Care Ombudsman - HYBRID

Job Description and Duties

The Position is headquartered in Sacramento.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

Under the general direction of the State Long-Term Care Ombudsman within the Office of the State Long-Term Care Ombudsman (OSLTCO) within the California Department of Aging (CDA), the Deputy State Long-Term Care Ombudsman (Deputy SLTCO) (Supervisor II) serves as OSLTCO’s key operational leader and a policy subject matter expert. The Deputy SLTCO is responsible for managing internal program operations, advancing policy initiatives, and supporting statewide program improvement efforts and supervises a team of professional staff and conducts policy and programmatic analysis to strengthen OSLTCO’s effectiveness. This position helps ensure OSLTCO is responsive to agency, departmental, and local program needs.

The Deputy SLTCO must communicate effectively, both orally and in writing, with internal and external stakeholders; demonstrate strong organizational planning skills; manage multiple priorities and deadlines; and adhere to departmental policies and procedures regarding attendance, leave, and assigned duties.

To be considered for this position you must provide a completed application, resume, Statement of Qualifications (SOQ).

New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate range may be based on education or experience identified in your state application.

Please ensure your application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

Examination Information

Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process () . Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at [email protected]

Working Conditions

The physical work location of the position is designated at the department's headquarters location, a three-story building and standard office modular workspace located in Natomas. The duties of the position require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings whether they are digital (i.e., Zoom, WebEx, MS Teams, etc.) or in person.

TRAVEL: Up to 10% statewide and out-of-state travel required.

Special Requirements

This position is designated under the . The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Do NOT include ANY confidential information to your application on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, medical information, marital status, and age. Confidential information on the first page of the applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file and appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience with management-level written and verbal communications, including the capacity to communicate with leadership regarding complex matters in a clear and confident manner.
• Demonstrated ability to represent the State office, and experience providing objective and thorough review of policies and procedures.
• Demonstrated experience serving as a key policy expert, having extensive contact with a wide variety of stakeholders.
• Demonstrated exper ience supporting internal operations of a fast-paced program.

Benefits

In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout California.

To learn more benefits for State employees, visit the page on the CalHR website.

CDA is located close to downtown and is easily accessible from various main thoroughfares (i.e., Interstate-5 and Interstate-80). Employees enjoy a great team environment with amenities including: FREE PARKING and close to various dining and shopping choices in the Natomas area.

STATEMENT OF QUALIFICATIONS AND INSTRUCTIONS

The Statement of Qualifications’ (SOQ) purpose is to introduce questions that require a narrative response on how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

DISCLAIMER:
Applicants who fail to submit a SOQ as required may be screened out from the selection process.

INSTRUCTIONS:

• Must include applicant’s full name (Last, First)
• The original SOQ questions must be listed in the SOQ document
• Criteria/Question(s) must be answered in numerical order
• The SOQ must be typed and titled “Statement of Qualifications
• The SOQ must not exceed 200 words for each question.
• Font must be Arial 12-point
• Single-spaced

CRITERIA:

1. Please describe an experience where you provided management expertise to implement a program or operation.

2. Please describe an experience where you researched a legislative or policy initiative and briefed a supervisor or stakeholder on the matter.

3. Please describe your experience coordinating staff or stakeholders to complete a shared goal.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Statement of Qualification: A Statement of Qualification is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications Instructions" section below for specific requirements.