Technical Writer

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.

Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care . Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a skilled Technical Writer to help document the Workato Platform. We are looking for a writer with a passion for technology and communication who can make complex technical concepts accessible to our diverse user community. Workato has a culture that values documentation which means you will get contributions from engineers the community and more!

You will make it easy for our user community to create automations and make automation accessible for all roles in a company.

In this role y ou will also be responsible to:

• Collaborate with Engineering Product Support and Sales teams to deliver high-quality documentation that ensures customer success

• Produce clear consistent documentation including user guides workflows and best practices

• Write technical content with unified examples consistent style and attention to detail

• Maintain clarity and structure across documentation

• Document Workatos core product and key features for both developer and non-developer audiences

• Work with cross-functional teams (PM CS and Product Marketing) to understand the scope and direction of documentation needs

• Respond to internal and external feedback to continuously improve documentation

• Contribute to documentation tooling GitHub repository management and CI/CD workflows

• Support documentation initiatives and projects as they arise

Requirements

Qualifications / Experience / Technical Skills

• 2-4 years of experience writing technical documentation preferably for a developer or technical audience

• Experience working in a modern documentation toolchain including GitHub or similar source control systems

• Experience with CI/CD pipelines and automated documentation builds

• Command line proficiency

• Proficiency with Markdown reStructuredText or equivalent markup languages

• Ability to read and understand code examples in languages such as Java Python or similar

• Familiarity with technical writing standards and common style guides with the ability to work independently and cross-functionally with both technical and non-technical stakeholders

• Bachelors Degree in Technical Writing Computer Science English or a related field (or equivalent experience)

Soft Skills / Personal Characteristics

• Excellent writing editing and verbal communication skills with a strong ability to research learn quickly and communicate complex technical concepts with clarity and simplicity

Nice to Haves

• Experience supporting documentation initiatives such as tooling improvements or workflow optimizations

• Experience building custom plugins

• Product management experience supporting technical projects for documentation

• Familiarity with AI-powered documentation tools and best practices for AI-assisted content creation

(REQ ID: 2401)