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Role Summary:

We are seeking an experienced Developer to provide deep support of Cinemark’s digital signage system. This role will be responsible for advanced troubleshooting and ongoing maintenance of the current signage platform while helping execute existing planned initiatives. They will be integral in assisting with evaluation and helping to transition to a replacement solution. The ideal candidate brings strong development skills alongside a deep familiarity with digital signage architecture. They should be able to work independently and have strong communication skills. They will be required to communicate clearly with both technical and non-technical stakeholders to explain highly technical problems. We are relying on this person to stabilize operations during a critical transition period.

This Developer role requires a mixture of technical skills and business ability.
This position will be responsible for documenting all work and assisting in training where required.

Responsibilities:

Production Support & Reliability

• Handle all escalations (Tier 3/engineering) for digital signage software issues, including playback failures, content publishing issues, device connectivity, performance degradation, and integration failures
• Diagnose root cause through logs, telemetry, and reproduction in test environments; implement fixes and deploy patches
• Assist in establishing and working through Incident response processes
• Coordinate with various internal teams (TOP, Food & Beverage, & Marketing) partners as needed

Development & Enhancements

• Continue to progress with already planned projects and enhancements in the existing platform were deemed appropriate.
• Support configuration changes, template/content logic improvements.
• Manage release planning, deployment windows, testing, and rollback strategies
• Provide go-live support and post-deployment stabilization for planned rollouts
• As time allows, assist with other Development tasks within the department. This may include work within Servicenow, AWS or Visual Studio applications.

Transition Support

• Document architecture, data flows, integrations, and operational processes of the current system
• Advise on requirements for a replacement platform based on real operational needs and platform constraints
• Support discovery, technical evaluation, and migration planning (data/content/device/integration impacts)
• Assist with transition sequencing to minimize risk and downtime

Education and Skills Required:

• 5+ years building or supporting enterprise digital signage or similar distributed display/content platforms
• Strong experience with troubleshooting on production systems: logs, monitoring, root cause analysis, incident management
• Prior ownership of a digital signage CMS/player ecosystem and deployment pipelines
• Experience supporting device fleets and playback hardware (players, SoC displays, network dependencies)
• Familiarity with authentication/SSO, security best practices, access control, and audit logging
• Experience with migration planning between platforms (content/templates/devices/integrations)
• Software Integration, Solution Design, Custom Development, Workflow Automation
• College or University degree in Management Information Systems or similar discipline
• 5+ years of experience working on software implementation projects (creating or modifying software applications)
• Minimum of 5 years in software and reporting development.
• Experience in software development. Proficiency in various development environments and data structures and systems.
• HTML5 / C# / Node.js / JavaScript / Python / SQL
• Familiarity with various REST and SOAP API Integrations
• Proven communications and problem-solving skills
• Experience with AI Tools to assist in development efforts is an asset.

Working Conditions:

• On-call / after-hours support may be required during incidents, releases, and go-lives
• Occasional travel may be required

  Responsibilities

  Production Support & Reliability

• Handle all escalations (Tier 3/engineering) for digital signage software issues, including playback failures, content publishing issues, device connectivity, performance degradation, and integration failures
• Diagnose root cause through logs, telemetry, and reproduction in test environments; implement fixes and deploy patches
• Assist in establishing and working through Incident response processes
• Coordinate with various internal teams (TOP, Food & Beverage, & Marketing) partners as needed

• Development & Enhancements

• Continue to progress with already planned projects and enhancements in the existing platform were deemed appropriate.
• Support configuration changes, template/content logic improvements.
• Manage release planning, deployment windows, testing, and rollback strategies
• Provide go-live support and post-deployment stabilization for planned rollouts
• As time allows, assist with other Development tasks within the department. This may include work within Servicenow, AWS or Visual Studio applications.

• Transition Support

• Document architecture, data flows, integrations, and operational processes of the current system
• Advise on requirements for a replacement platform based on real operational needs and platform constraints
• Support discovery, technical evaluation, and migration planning (data/content/device/integration impacts)
• Assist with transition sequencing to minimize risk and downtime

• Education and Skills Required:

• 5+ years building or supporting enterprise digital signage or similar distributed display/content platforms
• Strong experience with troubleshooting on production systems: logs, monitoring, root cause analysis, incident management
• Prior ownership of a digital signage CMS/player ecosystem and deployment pipelines
• Experience supporting device fleets and playback hardware (players, SoC displays, network dependencies)
• Familiarity with authentication/SSO, security best practices, access control, and audit logging
• Experience with migration planning between platforms (content/templates/devices/integrations)
• Software Integration, Solution Design, Custom Development, Workflow Automation
• College or University degree in Management Information Systems or similar discipline
• 5+ years of experience working on software implementation projects (creating or modifying software applications)
• Minimum of 5 years in software and reporting development.
• Experience in software development. Proficiency in various development environments and data structures and systems.
• HTML5 / C# / Node.js / JavaScript / Python / SQL
• Familiarity with various REST and SOAP API Integrations
• Proven communications and problem-solving skills
• Experience with AI Tools to assist in development efforts is an asset.

• Working Conditions

• On-call / after-hours support may be required during incidents, releases, and go-lives
• Occasional travel may be required

  Responsibilities

  Production Support & Reliability

• Handle all escalations (Tier 3/engineering) for digital signage software issues, including playback failures, content publishing issues, device connectivity, performance degradation, and integration failures
• Diagnose root cause through logs, telemetry, and reproduction in test environments; implement fixes and deploy patches
• Assist in establishing and working through Incident response processes
• Coordinate with various internal teams (TOP, Food & Beverage, & Marketing) partners as needed

• Development & Enhancements

• Continue to progress with already planned projects and enhancements in the existing platform were deemed appropriate.
• Support configuration changes, template/content logic improvements.
• Manage release planning, deployment windows, testing, and rollback strategies
• Provide go-live support and post-deployment stabilization for planned rollouts
• As time allows, assist with other Development tasks within the department. This may include work within Servicenow, AWS or Visual Studio applications.

• Transition Support

• Document architecture, data flows, integrations, and operational processes of the current system
• Advise on requirements for a replacement platform based on real operational needs and platform constraints
• Support discovery, technical evaluation, and migration planning (data/content/device/integration impacts)
• Assist with transition sequencing to minimize risk and downtime

• Education and Skills Required:

• 5+ years building or supporting enterprise digital signage or similar distributed display/content platforms
• Strong experience with troubleshooting on production systems: logs, monitoring, root cause analysis, incident management
• Prior ownership of a digital signage CMS/player ecosystem and deployment pipelines
• Experience supporting device fleets and playback hardware (players, SoC displays, network dependencies)
• Familiarity with authentication/SSO, security best practices, access control, and audit logging
• Experience with migration planning between platforms (content/templates/devices/integrations)
• Software Integration, Solution Design, Custom Development, Workflow Automation
• College or University degree in Management Information Systems or similar discipline
• 5+ years of experience working on software implementation projects (creating or modifying software applications)
• Minimum of 5 years in software and reporting development.
• Experience in software development. Proficiency in various development environments and data structures and systems.
• HTML5 / C# / Node.js / JavaScript / Python / SQL
• Familiarity with various REST and SOAP API Integrations
• Proven communications and problem-solving skills
• Experience with AI Tools to assist in development efforts is an asset.

• Working Conditions

• On-call / after-hours support may be required during incidents, releases, and go-lives
• Occasional travel may be required

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

* Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer