Escrow Manager - Payments

Are you ready for a unique opportunity that goes beyond the typical corporate job? Join Escrow.com, a unique fintech revolutionising secure and high-value payments. At Escrow.com, every team member has a direct impact on our business and helps shape its success. If you're a high achiever seeking a dynamic role, want to work with exceptional individuals, thrive without constant supervision, and desire to be part of a company with tremendous growth potential, then this is the perfect place for you.

Escrow.com is the preferred secure transaction service for many industries from digital assets, to heavy machinery, to business acquisitions. We secure multi-million dollar transactions, trusted by high profile companies like Google, Meta, Uber, Amazon and Microsoft. When it comes to large transactions across the internet - we are there. Escrow.com is expanding its team in San Francisco and is seeking an Escrow Manager to oversee payment operations and ensure regulatory compliance across our platform. In this role, you will be responsible for managing the daily escrow operations, supervising payment processing workflow, and maintaining adherence to state and federal regulations governing escrow services.

We are seeking candidates with a minimum of 5 years of progressive experience in escrow, payments, or accounting, who hold or are eligible to obtain an Escrow Manager License through DFPI (Department of Financial Protection and Innovation).

Responsibilities:

• Prepare, review and approve financial transactions for escrow settlement.
• Oversee and manage the daily payment operations, ensuring escrow processes are accurate, efficient and compliant.
• Supervise and mentor a team of payments analysts, providing guidance, training, and performance feedback to ensure operational excellence.
• Maintain deep knowledge of banking processes, payment rails, and transaction formats including wire, ACH, check, SWIFT, IBAN, and real-time payment systems (Zelle, FedNow, RTP).
• Serve as the primary point of contact with external banking institutions, resolving complex payment processing issues and maintaining strong banking relationships.
• Ensure compliance with all DFPI regulations and escrow laws, including maintenance of proper books, records, and accounts as required by legal regulations governing escrow transactions and services.
• Hold an active Escrow Manager License issued by DFPI or obtain licensure within the required timeframe.
• Develop and implement process improvements to enhance efficiency, reduce risk, and improve customer experience in payment operations.
• Manage escalated customer inquiries and complex transaction issues, providing exceptional service while maintaining security protocols.
• Collaborate with cross-functional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business.
• Monitor key performance indicators and operational metrics, preparing regular reports for senior leadership.
• Lead initiatives to scale payment operations in line with business growth.

Payments In:

• Oversee the reconciliation of inbound payments with created transactions, ensuring accuracy and timeliness.
• Manage customer communication processes for payment issues, ensuring prompt resolution.
• Supervise anti-fraud procedures and controls, utilizing internal reporting systems and industry best practices.
• Review and approve exceptions to standard payment processing procedures.

Payments Out:

• Oversee the review and release of escrow funds, ensuring all conditions are met and proper controls are in place.
• Supervise the disbursement process according to transaction terms and seller preferences.
• Ensure accurate reconciliation of outbound payments with closed escrow transactions.
• Manage escalated client inquiries and complex disbursement scenarios.

Requirements:

• Bachelor's degree in Accounting, Finance, Business, or a related field from an accredited college or university.
• Minimum 5 years of progressive experience in escrow operations, payments, or financial services, with at least 2 years in a supervisory or management capacity.
• Must hold or be eligible to obtain an Escrow Manager License through DFPI (Department of Financial Protection and Innovation).
• Comprehensive knowledge of legal regulations governing escrow transactions and services, including DFPI requirements.
• Demonstrated experience managing accounting-related functions, including maintaining books, records, and accounts as required by regulatory bodies.
• Strong understanding of payment processing systems, banking operations, and reconciliation processes.
• Experience with domestic and international payment methods (wire, ACH, check, SWIFT, IBAN) and real-time payment systems (Zelle, FedNow, RTP) preferred.
• Proven track record of team management, including hiring, training, and performance management.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Strong communication skills with ability to engage effectively with internal teams, external partners, and customers.
• Willingness to work flexible hours when necessary to support business needs.
• Exceptional personal and customer service skills.
• Positive, enthusiastic, and hands-on approach with a strong work ethic.
• Ability to thrive in a fast-paced, multitasking environment while maintaining accuracy and compliance.
• Deadline-oriented with strong verbal, written, and presentation skills.