Service Manager

Dalida is an Eastern Mediterranean Restaurant.

Eater | Paolo Bicchieri | Dec 6,2023 | Best New Restaurant of the Year 2023, Bay Area
Michelin | Dec 12, 2023 | Dalida is now Michelin recommended after 6 months in operation
Esquire | Omar Mamoon | Nov 28, 2023 | Best New Restaurant Openings (National)
Chronicle | Dec 30, 2023 | Top 15 Restaurants of 2023
SFist | Jay Barmann | Dec 21, 2023 | Most Delicious Restaurant of the Year 2023
Timeout list | Clara Hogan | Dec 1, 2023 |The best restaurants in San Francisco to check out right now

Come work with us, we need committed, driven, intelligent leaders with a passion for Hospitality. We love what we do and we want to share it with the world.

Job Summary:

We are looking for a dedicated and experienced Service Manager to help oversee the daily operations of our restaurant. The Service Manager will support the Assistant General Manager in managing staff, ensuring top-tier guest experiences, and maintaining efficient and profitable operations. This role requires a strong leader with excellent problem-solving skills, hospitality instincts, and a deep understanding of restaurant operations.

Key Responsibilities:

Operations Management

• Assist in managing all front-of-house (FOH) operations and collaborate closely with the back-of-house (BOH) team

• Ensure smooth and efficient daily service, from opening to closing

• Monitor and uphold all service, cleanliness, and safety standards

• Troubleshoot and resolve service or guest-related issues in real-time

Team Leadership

• Help recruit, hire, train, and coach FOH team members

• Lead by example, maintaining a positive, professional work environment

• Support staff scheduling, performance management, and disciplinary actions

• Motivate the team to deliver exceptional hospitality and meet service goals

Guest Experience

• Monitor dining room flow and guest satisfaction throughout service

• Handle guest concerns with grace and professionalism

• Create and maintain a welcoming, hospitable atmosphere for all guests

Financial & Administrative

• Assist in controlling labor and operational costs while maximizing revenue

• Help manage inventory, ordering, and vendor relationships

• Review daily sales and labor reports; assist in budgeting and forecasting

• Ensure compliance with all licensing, sanitation, and safety regulations

Leadership Support

• Serve as acting manager when the General Manager is off-site

• Lead pre-shift meetings and ensure team communication is consistent and clear

• Participate in weekly leadership meetings and provide feedback and ideas for improvement

Qualifications:

• 3+ years of experience in a restaurant management or supervisory role

• Strong leadership, interpersonal, and communication skills

• Knowledge of restaurant operations, cost control, and POS systems

• High standards for hospitality, service, and cleanliness

• Ability to work in a fast-paced environment with grace under pressure

• Availability to work evenings, weekends, and holidays as needed

• Food Handler and Alcohol Service Certification (as required by local law)

Benefits:

• Competitive salary + performance-based bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development opportunities

• Dining discounts and staff perks