Replacement - Assistant Grocery Store Manager Santa Ana

Job Title: Assistant Manager - Grocery Store

Job Location: Santan Ana, CA

Reports To: Store Manager

Position Overview: We are seeking an enthusiastic and dedicated Assistant Manager to help oversee daily operations at our grocery store. The ideal candidate will have a passion for providing excellent customer service, managing team members, and ensuring the smooth and efficient running of the store. You will work closely with the Store Manager to meet business goals and deliver a positive shopping experience for our customers.

Key Responsibilities:

Team Leadership & Supervision:

• Assist in managing store staff, including cashiers, stockers, and department leads.
• Provide training, coaching, and motivation to employees.
• Conduct performance evaluations and assist in staffing decisions (hiring, scheduling, etc.).
• Ensure team members adhere to store policies and provide excellent customer service.

Customer Service:

• Assist customers with inquiries, and walk the floor to ensure high levels of satisfaction.
• Lead by example in providing excellent customer service on the sales floor.
• Resolve customer issues or escalate to the Store Manager as needed.

Operational Management:

• Help oversee day-to-day store operations, ensuring a clean, safe, and organized environment.
• Monitor inventory levels, and assist with ordering, receiving, and stocking products.
• Assist in ensuring compliance with health, safety, and regulatory standards.
• Oversee opening and closing procedures, including cash handling and daily reports.

Sales & Performance:

• Assist in achieving sales goals and key performance indicators (KPIs) for the store.
• Track sales trends, stock levels, and customer preferences to optimize store performance.
• Help manage promotions, in-store displays, and product placement.

Administrative Tasks:

• Prepare and maintain reports related to sales, inventory, and employee performance.
• Assist the Store Manager in budgeting and financial management.
• Ensure accurate record-keeping of employee attendance and other operational logs.

Problem Solving & Decision Making:

• Respond to customer or employee concerns with a positive and solutions-oriented approach.
• Take ownership of issues that arise in the absence of the Store Manager.
• Support operational changes or improvements as directed by upper management.

Requirements:

• Previous 1 year retail management or supervisory experience, preferably in the grocery or retail industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Lift grocery, bulk, produce several times a day.
• Stock shelves if needed, typically less than 3 ft.
• Stand and walk frequently & bend/twist often
• Lift up to 50 lbs.
• Proficient in using point-of-sale (POS) systems and basic computer software (Excel, Word).
• Ability to lift and move products (may vary depending on store needs).
• Availability to work flexible hours, including evenings, weekends, and holidays.