Tier 2 Support

job summary:
We are seeking a skilled and proactive IT Systems Support Specialist to play a pivotal role in modernizing our Mail Order network. In this onsite role, you will provide critical Tier 1 and Tier 2 support for our new Distributed Order Management System (DOMS), ensuring seamless prescription fulfillment across the enterprise. If you thrive on troubleshooting complex incidents, monitoring system performance, and collaborating cross-functionally to drive operational stability, we want you on our team!

location: Downey, California
job type: Contract
salary: $45 - 55 per hour
work hours: 9am to 6pm
education: High School

responsibilities:
Onsite - Supporting the new Distributed Order Management System (DOMS) that will be used for prescription fulfillment across the Mail Order network.

Essential Responsibilities:

- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

- Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.

- Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

- Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.

- Assists technical and project team members to resolve system problems and application-specific issues.

- Escalates identified issues, risks or problems to lead administrators according to processes.

- Plans and performs complex system configuration.

- Supports communications with product users and suppliers to share information, identify opportunities

qualifications:
Experience: 2-4 years of relevant IT support / systems experience or equivalent hands-on technical experience

Core Skills:

Ability to work in a fast-paced warehouse / production-floor environment

Strong analytical troubleshooting and problem-solving skills, including knowing when to escalate issues

Strong documentation skills, with ability to create, maintain, and follow SOPs

·Technical Exposure Preferred: Familiarity with OpenShift, Oracle, Linux, Splunk, and Java

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.