IT User Systems Administrator

: Description

Merged Promotional & Open Competitive

IT User Systems Administrator

WELCOME TO SANTA MONICA COLLEGE! The IT User Systems Administrator serves in a lead capacity to assigned IT support staff. Incumbents plan, design, configure, deploy, monitor, and maintain the District's client computing infrastructure, including physical and virtual system capacity and resource allocation, as needed to efficiently provide end users with proper access to up-to-date applications and technology resources. This position is scheduled to work 40 hours per week, 12 months per year on the Santa Monica College Main campus.

Please note that all candidates must have authorization to work in the United States; the District does not have the ability to provide sponsorship. IMPORTANT: The schedule for this position may vary based on departmental needs. Employees in this position will be paid 5% more than the stated salary due to the variable work hours schedule . What You Will Bring to the College The ideal candidate will have the ability to effectively communicate and delegate work to a diverse team of IT support professionals in a customer-focused environment. We are seeking a self-starter with detailed technical knowledge and critical thinking skills needed to configure, deploy, and administer a variety of enterprise client application environments such as Citrix, Microsoft 365 and Azure, Adobe, and Google Workspaces. In addition, the candidate must have experience using endpoint deployment and configuration management software such as Intune and Windows Deployment Services/Microsoft Deployment Toolkit. Remote Work Program Santa Monica College has a remote work program option available for employees whose job duties do not require a physical presence on College property. Remote work arrangements cannot be guaranteed prior to the date of hire and must go through a review and approval process. Why Work at SMC? At SMC, you will work beside a diverse group of colleagues who leverage their combined talents and passions to accomplish something great. No matter what department you are in, or what job you have, your contributions will be critical to helping our students fulfill their dreams - landing that new job or breaking through the cycle of poverty. Some details about us:

• We are currently the number one transfer college to UCLA, USC, the University of California system, and Loyola Marymount University
• We are dedicated to sustainable practices and are accessible via environmentally-friendly transportation options, including the Expo Line and Big Blue Bus.
• We are one of the select community colleges in California approved to award a Bachelor's degree. SMC currently awards a Bachelor's degree in Interaction Design.

Please visit to learn more about us and why we are Proud to Be SMC! Benefits We value our employees as people, and recognize the value of work-life balance, the health of you and your family, and professional development. We offer a variety of benefits and perks to support new members of our team, including:

• 18 paid holidays*
• 12 paid vacation days*
• 12 paid illness days*
• Fully paid medical, dental, and vision-care coverage (including eligible dependents)
• Free mental health assistance through the Employee Assistance Service for Education (EASE) program.
• Membership in the California Public Employee Retirement System (CALPERS)
• 5% increase in base pay for every 5 years worked with SMC, up to 40 years of service.
• Waived tuition fees for classes taken at Santa Monica College.
• Reimbursement for related classes, conferences or workshops to empower your professional development.
• Free Big Blue Bus access and monthly incentives for eligible employees through the Sustainable Transportation Incentive Program
• CSEA Chapter 36 Union Membership Option

• Benefits, holidays, vacation, and illness days listed above assume a 40-hours per week, 12-months per year schedule. Benefits, vacation and illness days are prorated for other work schedules.

Salary Placement New Employees: Generally, new employees start at the first step on the salary schedule. A new permanent classified employee may request a higher salary placement based on recruitment issues and/or additional training and experience which greatly exceeds the minimum requirements. Please note that salary placement above the third step requires additional approvals by Santa Monica College executive staff. Current Employees: Upon promotion, the new salary for a current, permanent employee is based on Merit Rule 12.2.7. In accordance with this rule, employees are entitled to at least a one-step (5%) salary increase and may be eligible for advanced step placement in accordance with established criteria. About the Selection Process The selection process tentatively consists of a Qualifications Appraisal Interview (weighted 100%), which may be preceded by a Training & Experience Evaluation (pass/fail). Candidates must be successful on all test parts to be placed on the eligibility list. The eligibility list created from this recruitment will be used to fill any vacancies that occur during the one year life of the eligibility list, including full-time and/or part-time, permanent and/or temporary positions. Santa Monica College reserves the right to modify the stated test components and weights prior to the administration of any test. Communication for this recruitment will be via e-mail. You must check your e-mail on a regular basis to be informed of your status for this recruitment. Test Retake Policy Based on the District's hiring needs, we may administer multiple recruitments for this job classification (or a related job classification that uses the same test(s)) within the next several months. Candidates must wait a period of 90 calendar days between testing appointments before retesting. Candidates who are ineligible to participate in an upcoming test or interview due to the provided retake period will be notified via email, and will have their highest valid score(s) on any non-weighted (pass/fail) test parts applied toward that recruitment. The Santa Monica Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunity. No person shall be subjected to unlawful discrimination in any program or activity of the District. The District's Board Policy 3120 (Equal Employment Opportunity and Nondiscrimination in Employment) may be accessed at: (Download PDF reader). Equity Statement "Santa Monica College encourages candidates that are equity-minded to apply. SMC is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at SMC, and are an essential component of the work that we do. SMC is committed to racial and socioeconomic diversity as it is a reflection of our student population and we strive to hire candidates that share this commitment." Examples of Duties

Assists supervisory staff with providing work direction to Information Technology staff responsible for supporting end-user access to District technology resources. Plans, analyzes, implements, and monitors system capacity, operations, and resource allocation in physical and virtual infrastructure to achieve optimal user experiences and prevent service interruptions with full awareness of network, server, and storage infrastructure impacts on client computing deployment strategy. Administers and performs all levels of client computing delivery mechanisms, including hardware/software installation, configurations, maintenance, upgrade, software packaging and delivery, computer imaging and deployment, as well as desktop application provisioning and delivery in the virtual computing environment. Independently troubleshoots and resolves complex technical issues and works as an effective team member with both technical staff and end users to plan and implement technical solutions to ensure integration and compliance of District-wide technical standards. Analyzes, recommends, and implements college client technology and application deployment standards to improve the overall operational efficiency and cost effectiveness of services. Researches, analyzes, evaluates, recommends, and implements automated system management approach to effectively deliver needed applications and technology resources to authorized users. Works with supervisory and management staff to establish and develop technical operational procedures and documents to lead, guide, and train assigned Information Technology support staff; delivers training to District employees as needed. Provides direct technical support to end users; assists departments in selecting proper technology equipment and software solutions. Assists supervisory and management staff with recruiting, interviewing, and hiring of staff. Performs other related duties as requested or assigned. Examples of essential duties are descriptive and not restrictive in nature and are generally listed in descending order of importance.

Minimum Qualifications

Education Requirement: Bachelor's degree from an accredited university or college in Computer Science, Computer Software Engineering, Information Science, or a closely related field Experience Requirement: Three years of experience using scripting and endpoint configuration management tools to deploy configurations in an organization with at least 50 users and 100 endpoints. Experience as a technology project lead is also required. Experience implementing and administering virtual server/client infrastructure is highly desirable. Education/Experience Equivalency: Experience and/or education of the same kind, level and amount as required in the minimum qualifications may be substituted on a year-for-year basis. Licensure and/or Certification: Valid driver license. Microsoft Certified System Engineer (MCSE), A+, and/or Cisco Certified Network Associate (CCNA) certifications are highly desirable.

Supplemental Information

For additional information about our employment process, please visit our FAQ page and click on "current employees".