Operations Supervisor (Billing HB & PB)

Job Description

Job Description

Description: We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, LA, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI This is a remote position . Overview: Supervise the daily operations of a non-exempt hospital billing staff. Oversees the development, implementation, and achievement of operational goals for clients and the company. This role ensures adherence to client policies and procedures and performs all assigned job-related duties.
Role Specifics:

• Location/Time Zone: Candidates based in CST or EST preferred
• Experience: Strong hands-on hospital billing experience required
• Systems: Meditech and Quadax experience strongly preferred
• Knowledge: Solid understanding of Medicare billing preferred

· Facilitate interviewing of potential billing candidates and provide pre-hire feedback

· Ensure team member compliance with HIPAA, State and Federal laws and guidelines

· Ensure team members comply with productivity standards while maintaining quality levels

· Review quality audits weekly and provide coaching for improvement

· Review team member performance daily and provide coaching if not meeting key metrics

· Escalate employee deficiencies to leadership if coaching attempts have failed

· Report and discuss team member and team progress with leadership

· Perform disciplinary counseling and implement Employee Success Plans as needed

· Promote teamwork, collaboration, and a positive work environment

· Responsible for team member payroll accuracy and approval

· Complete performance evaluations of staff

· Continuous training, mentoring, and development of team members

· Responsible for researching, analyzing, and reviewing claim errors and rejections for trends and improvements

· Stay current with payer updates and process changes to ensure accurate claims resolution

· Ensure adjustments are accurate, timely, and compliant with client policies and procedures

· Identify payer-specific issues and communicate to team and leadership

· Research problem accounts as needed

· Lead and contribute to daily shift briefings

· Escalate client issues (including IPO issues) to leadership if not resolved internally

· Responsible for training all new hires on client and company workflows

· Collaborate with leadership to develop policies, procedures, and job aids

· Participate in client, payer, and internal meetings as requested

· Complete all assigned projects in a timely manner

· Possible limited travel

· Perform other duties as required

Currance management is responsible for actively promoting compliance by integrating compliance messages into routine huddles, meetings, communications, and decision-making processes. This responsibility reinforces a culture of accountability, ethical conduct, and adherence to organizational policies and regulatory requirements.

Requirements & Qualifications:

· High School diploma or equivalent

· Minimum 3 years of supervisory experience, with at least 1 year in a healthcare provider or outsourcing environment

· Experience working with health insurance companies to secure payment, billing hospital (UB04) claims, and filing appeals

· Minimum 5 years of experience in medical billing or follow-up

Knowledge, Skills & Abilities:

• Knowledge of healthcare revenue cycle, including CMS rules and HIPAA

• Knowledge of ICD-10, CPT/HCPCS coding

• Experience with GoToMeeting/Zoom and Microsoft Office Suite

• Strong analytical and problem-solving skills

• Strong time management and organizational skills

• Ability to lead, mentor, and develop team members

• Strong written and verbal communication skills

• Ability to work independently and manage multiple priorities

• Ability to take initiative and learn new systems

• Ability to maintain professionalism and collaborate effectively

• Ability to be punctual, adaptable, and accountable

Disclosure Statement:

As part of the Currance application and hiring experience, all candidates are subject to a criminal background check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).

These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.