Personal Injury Intake Specialist

MOET Law Group
Irvine, CA

Job Description

Job Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
MOET Law Group is seeking an experienced Personal Injury Intake Specialist to join our plaintiff-side personal injury law firm in Irvine, CA . This full-time, in-person role is ideal for a high-performing intake professional who excels in client communication, lead conversion, and high-volume call handling .

This position plays a critical role as the first point of contact for potential clients , requiring empathy, persistence, and the ability to effectively screen and convert qualified personal injury cases .

Salary Range: $20.00 $26.00 per hour

Key Responsibilities
  • Handle high-volume inbound and outbound calls, emails, and online inquiries from potential clients
  • Conduct initial client interviews with empathy, professionalism, and attention to detail
  • Screen and qualify personal injury cases based on firm criteria
  • Follow up consistently with all pending leads and inquiries to maximize conversion
  • Respond quickly to new inquiries and establish strong client relationships
  • Maintain accurate records in the case management system and intake logs
  • Collaborate with team members to complete the intake and consultation process
  • Assist attorneys and staff with opening new cases and administrative tasks
  • Track referrals, client data, and communications using spreadsheets and CRM tools
  • Ensure all communications reflect a high level of customer service and professionalism
Qualifications
  • Minimum 1 year of personal injury or intake experience (required)
  • Bilingual (English/Spanish) full professional proficiency required
  • Strong background in customer service and client communication
  • Experience working with performance-based metrics or quotas
  • Ability to handle a high-volume workload efficiently
  • Strong organizational and multitasking skills
  • Resourceful, proactive, and solution-oriented mindset
  • Excellent phone presence and written communication skills
Preferred Qualifications
  • Experience in a plaintiff personal injury law firm
  • Familiarity with case management systems (e.g., CASEpeer, Clio, Litify)
  • Proven track record of high conversion rates or intake performance
Job Details
  • Job Type: Full-time
  • Schedule: 8-hour shift
  • Work Environment: In-person
Benefits & Perks
  • Competitive salary
  • 401(k)
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Paid sick leave
Work Location Requirements
  • Ability to commute to Irvine, CA (required)
  • Ability to relocate to Irvine, CA prior to start date (required)
Equal Employment Opportunity
MOET Law Group is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected status.

Posted 2026-05-30

Recommended Jobs

Guest Service Manager

The Hoxton
Los Angeles, CA

Company Description The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks…

View Details
Posted 2026-05-30

Athletics Coach (Girls Volleyball)

Aspire Public Schools
Huntington Park, CA

Description Seeking a Part-Time Girl's Volleyball Coach for Aspire Ollin University Preparatory Academy - Hourly rate for this position is $21.42. ABOUT ASPIRE Aspire Public Schools operates …

View Details
Posted 2026-05-27

Skincare Retail Sales Part Time Key Holder (Permanent Position)

Kiehls
Cerritos, CA

: Permanent Part Time Key Holder position for Kiehls at Los Cerritos Center Mall Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence sole…

View Details
Posted 2026-07-05

Sr. Principal Contract Specialist

Esri
Redlands, CA

Overview Are you a strategic contracts leader ready to take your impact to the next level? At Esri, you`ll do more than manage agreements and a team, you will help shape how we deliver innovative geo…

View Details
Posted 2026-06-12

HVAC Parts Counter Salesperson/Warehouse

US Air Conditioning Distributors
South San Francisco, CA

BRANCH LOCATION: South San Fransisco, CA DATE AVAILABLE:  Immediately US Air Conditioning Distributors is a Bosch-owned HVAC equipment distributor with 52 locations in California, Nevada, Utah, …

View Details
Posted 2026-06-25

GENERAL APPLICANT

Triangle Fastener Corporation
San Jose, CA

Job Description Job Description This is a job board posting for employment candidates to submit general applications for employment, and/or for use by those who have already begun the interview p…

View Details
Posted 2026-05-30

Summer Camp Substitute Counselor - Corte Madera

Steve & Kate's Camp
Corte Madera, CA

Job Details Location : 330 Golden Hind Passage, Corte Madera, CA 94925   Camp Dates : 6/15/2026 (Mon) - 8/14/2026 (Fri) -- (additionally, one weekend to set up, one weekend to breakdown, a…

View Details
Posted 2026-06-26

Grades Teacher - 5/6 Grade

Tahoe Truckee Waldorf
Truckee, CA

JOB TITLE: Grade Teacher (Full Time) 2026-2027 School Year Supervisor: Head Of School We are seeking a full-time trained elementary school class teacher for the 2025-2026 program year for our W…

View Details
Posted 2026-07-06