Operations Account Representative

Job Title:

Operations Account Representative

Location:

CA - Westlake Village

What youll do:

AmeriHome Mortgage is looking for an Operations Account Representative (OAR) to join our Correspondent Lending team. The Operations Account Representative is responsible for the operational management of client relationships providing quality service by maintaining client accounts (pipeline management); including managing aged loans leading regular client calls and following up on escalations as needed.

Manage a pipeline of up to 30 clients
Communicate with clients on a regular basis maintaining specific communication SLAs
Review documentation clearing or creating conditions as needed
Conduct all withdraw/cancellation requests
Run daily reporting managing aged loans etc.
Move a sellers pipeline forward towards funding

What youll need:

5 years mortgage experience (preferably in origination or correspondent lending

High School Diploma or GED equivalent

Through ability to recognize and review basic mortgage documentation
Excellent communication skills
Client service focus
Loan quality and risk management
Production and performance
Ability to work independently and as a team player
Clear and effective communication skills
Basic proficiency in Microsoft Office products (Excel Word etc)

Compensation: Hourly range for new hires is generally $30.36 - $37.50 for Westlake Village CA. Salary amount is determined by specific job addition the role may be eligible for annual bonus/incentives earned.

Benefits youll love:

We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

Required Experience:

Unclear Seniority