Program Technician II

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

THIS IS A RE-ADVERTISEMENT, IF YOU PREVIOUSLY APPLIED, YOU DO NOT HAVE TO RE-APPLY.

Are you a highly motivated person that values a positive and empowering work environment? Do you possess excellent analytical, communication and organizational skills? If you are looking for an exciting opportunity and want to join a dynamic team, then this is the place for you!

The Tax Processing and Accounting Division of the Employment Development Department (EDD) is looking for one individual to join the Account Services Group (ASG) as a Program Technician II (PTII).

The Program Technician II acts as a tax agent and applies the Department, Section, Group policies and procedures in the examination and processing of new employer registration requests, account status change notices and correspondence. Responsibilities include information gathering, account analysis, and processing forms received; initiates and answers telephone inquiries from employers and agents; assigning employer account numbers; processing the account status change requests; initiating and answering correspondence/telephone inquiries; and processing workloads related to the registration and status change processes from employers and agents. The incumbent is expected to demonstrate strong technical skills in the evaluation and application of the various tax codes, rules, and regulations.

The most competitive applicant will have experience exercising excellent analytical, verbal and written communication skills, as well as strong interpersonal skills. We are also seeking an individual who has experience and the ability to work independently or as part of a team, demonstrates a high level of performance, and ensures goals and timeliness are met.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included on your State Application (STD Form 678), to clearly demonstrate how you meet the Minimum Qualifications for the position.

This position is headquartered in Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Position exists at 800 Capitol Mall Sacramento, CA  ARU 643

If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: tax related experience, preparing tax returns, processing payroll, reviewing business documentation, basic knowledge on identifying fraud.

Skills: Excellent customer service, experience with telephone techniques, analytical skills, confidentiality practices, business practices, communication skills, positive attitude, basic computer skills at a level required for successful job performance.

Ability to: Read and write at a level required for successful job performance; communicate in a professional demeanor with employers, their agent, and the public as well as co-workers. Must have the ability to work independently, adapt to ongoing changes, be productive both in the office and in a telework environment.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A Cover Letter is required and must be included.