UNIT CHIEF

Job Description and Duties

Pending Budget Approval

Why Join DHCS:

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. The is an exciting opportunity to join are diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

Under general direction from a Staff Services Manager II, the Staff Services Manager I (SSM I) plans, directs, and organizes the daily operations of the County Behavioral Health Services Act (BHSA) Compliance and Monitoring Unit 3, is responsible for planning, supervising and directing the early policy development and planning activities in of the Behavioral Health Transformation (BHT), and the oversight, monitoring and performance improvement activities for county behavioral health delivery systems to comply with state and federal laws and regulations, contract terms and the BHT Policy Manual.

The SSM I provides high-level, technical expertise, coordination, project management, coaching, training and leadership to the unit staff for the development and implementation of complex policies and oversight and monitoring activities that are consistent with the DHCS' core values and are critical to achieving DHCS’ mission and vision as they relate to the delivery of behavioral health services. While representing DHCS, the incumbent conducts business in professional and service-oriented manner; establishes and builds rapport through professional communication; promotes teamwork and cross-function collaboration and communication in support of DHCS strategic goals.

Travel statewide, including overnight, of up to 5% of the time, by airplane, train, automobile, and other transportation methods may be required to perform job related tasks. Travel related duties are dependent upon workload and operational need.

Have questions and/or need assistance? Contact mailto:[email protected] , we are here to help walk you through the state hiring process!

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

You will find additional information about the job in the .

Working Conditions

Please see the Telework Information section below for telework details.

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

Special Requirements

Simple Application Steps
If you are interested in this position, complete the following these simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the Staff Services Manager I . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
4. Once you have applied, take the Staff Services Manager I Examination.

Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, double- spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SOQ may not be considered for this position.

Travel required 5% of the time.

Position may require overnight travel.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• High Degree of independence and utilize sound decision-making skills while working under pressure of deadlines
• High Degree of initiative, tact, originality, good judgment
• Ability to communicate effectively, demonstrate excellent customer service skills, and organizational skills with attention to detail
• Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems
• Ability to establish and maintain project priorities; develop and effectively utilize all available resources
• Ability to supervise, coach and direct staff effectively and successfully to accomplish DHCS goals
• Demonstrate ability to communicate effectively and work cooperatively with diverse audiences, including leadership, program staff, subordinates and external stakeholders

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: This survey is not required to be considered for this position.

Telework Information

This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Avenue, Sacramento, CA 95814.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Refer to the Statement of Qualifications Requirement Section for instructions.