IT Systems Administrator
- Maintain, troubleshoot, and provide support for computer systems, network devices, servers, and conference equipment.
- Diagnose and resolve hardware and software errors by running diagnostics and documenting solutions.
- Create documentation for planning and implementing infrastructure improvements.
- Perform scheduled maintenance for the sites, network stack, and server rooms.
- Administer, deploy, and manage vendors for Zoom rooms.
- Participate in the design and deployment of network operations, providing on-site configuration and troubleshooting.
- Serve as the primary point of contact for ISP, vendor, software, and office support for Joby's CA or NY sites.
- Install and upgrade computer components and software as needed.
- Lead support for desktops, laptops, and test systems to ensure problems are resolved promptly with limited disruptions.
- Operate and manage multi-OS device management systems (MDM) like JAMF and Intune to deploy security updates, OS updates, and software.
- Drive the encryption of all workstations and maintain inventory records.
- Route tickets to IT Infrastructure or Network teams for higher-tier support.
- Complete site-specific requests that require on-premise support.
- Focus on software licensing and auditing users to manage costs.
- Manage local IT hardware and software inventory.
- Prepare accounts and computers for new hires and deliver onboarding materials.
- Administer enterprise applications for email, messaging, document storage, and conferencing.
- Enforce zero-trust and role-based permission policies for all users.
- Maintain SOX controls and permissions for in-scope applications.
- Associate or bachelor's degree in a related field, or equivalent experience.
- 3-5 years of experience in IT systems administration.
- Working knowledge of servers, iLO, and UPS battery management.
- Knowledge of server systems, software/hardware deployment tools, and networking protocols.
- Familiarity with scripting languages and automation tools.
- A proven record of developing and implementing IT strategies.
- Strong knowledge of IT operations best practices, including security, storage, data protection, and disaster recovery protocols.
- Familiarity with security protocols as designated by regulators and auditors.
- Effective verbal and written communication skills suitable for different audiences.
- Jira Service Desk, Salesforce, and/or Zendesk ticket systems.
- Intune, JAMF, Mosyle, or any MDM platforms.
- Juniper or Meraki routing and switching.
- Okta, Entra, and SAML SSO implementations
- Expected to cover EST business hours
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