Customer Communications Coordinator (San Jose)

Job Title: Customer Communications Coordinator

Location (city, state): San Jose, CA

Industry: Technology / Operations Support

Pay: $30–$35/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About our client:

Addison Group is partnering with a fast-paced organization undergoing a large-scale customer transition initiative. Our client is seeking a detail-oriented professional to support high-volume communications and ensure a smooth experience for their customer base during this critical period.

Job Description:

The Customer Communications Coordinator will play a key role in executing large-scale outbound communications while managing inbound customer inquiries. This individual will ensure accurate messaging, maintain organized data tracking, and support internal teams throughout a time-sensitive transition project.

Key Responsibilities:

• Execute high-volume outbound email communications to customers regarding account and service updates
• Manage a shared inbox, respond to common inquiries, and escalate more complex issues appropriately
• Track and maintain communication records using Excel and internal systems
• Assist with mail merge processes and ensure accuracy of distributed messaging
• Collaborate with internal stakeholders to streamline communication workflows
• Maintain strict accuracy standards in all customer-facing correspondence

Qualifications:

• Experience handling high-volume email communications or administrative coordination
• Strong attention to detail with the ability to work in a highly structured environment
• Proficiency in Microsoft Excel, including data tracking, sorting/filtering, and formulas such as VLOOKUPs
• Excellent written communication and organizational skills
• Ability to manage multiple priorities and meet deadlines with minimal oversight

Additional Details:

• Temporary assignment (approximately 6–8 weeks)
• Onsite for initial training, then transitions to a hybrid schedule
• Standard business hours
• One-step virtual interview process

Perks:

• Opportunity to contribute to a high-impact, time-sensitive project
• Exposure to cross-functional teams and operational processes
• Hybrid work flexibility after initial onboarding
• Complimentary lunches provided on designated in-office days