Director of Warehouse Operations (City of Industry)

Job Summary/Objective:

The Warehouse Operations Director role requires an individual to drive improvement, efficiency and standardization within the operational process within the responsible office. This leader will need to work closely with the business development/sales team and existing operations team to ensure proper handoff between the two groups. In a certain capacity you will be the implementation manager to ensure sales/business development stay active in the field while operations is executed flawlessly.

While JUSDA is in the growth stage you will also be required to help with Site productivity efforts. This will take form in measuring each offices efficiency by mode, documenting and refining VAS process to ensure rapid onboarding of new staff, and play a role as a business analyst.

Duties/Responsibilities:

Relationship Management

• Be able to accompany business development/sales to client meetings and be the subject matter expert.
• Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s competitive position.
• Maintain flexibility and create solutions with changing customer needs
• Improve key areas of client loyalty and internal business unit (Foxconn) loyalty by being customer service focused
• Share through numbers, numbers don’t lie, be an ambassador to JUSDA vision of data acc

Strategic Thought

• Develop a training strategy related to operational staff and hiring
• Introduce strategic ideas and be a driver of thought leadership by accessing other Foxconn clients, executives, and research in order to gather and distribute leading edge practices.
• Research automation material handling equipment and efficiency throughout hubs

Communication & Value Articulation

• Keep appropriate people across JUSDA informed of accounts direction and relevant activities using various forms of communication.
• Improve key areas of client loyalty including business fit
• Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the client.

Financial Management & Process Improvement

• Accountable to improve net income results and drive continuous process improvements to enhance mutual value by creating and using business analytics & reporting (technology, supply chain solutions, best practices, etc.)
• Identify and Define technology and continuous improvement projects that drive cost savings and productivity to the client as well as improved efficiencies for JUSDA

Project Management

• Develop & Propose project charters (e.g. objectives, scope, risk, approach, resources, & budget) to internal and external leadership while demonetarizing the project’s ROI for both client and the customer when implementing new business.
• Implement project management procedures to effectively manage project work, deadlines, and communication.

Leadership

• Plan & Source necessary resources to efficiently manage overall business while maintaining baseline HC/File ratios.

Standardization

• ISO9001: be able to introduce ISO9001 best practices into JUSDA USA

Required Skills/Abilities:

• Able to demonstrate credibility, and integrity to effectively command the respect and trust of key individuals within customer organizations and across JUSDA/FOXCONN
• Strong aptitude for both strategic thought and attention to details
• Always be looking for ways to improve the process, don’t settle for the status quo.
• Proven ability to generate and implement creative and innovative solutions to problems/opportunities
• Able to collaborate across cultures and exercise influence at senior levels to build alignment around a common vision.
• Excellent project management skills, including the ability to lead, facilitate, influence, and organize
• Skilled in change management and influencing
• Able to analyze & anticipate client needs
• Strong leadership skills in order to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment
• Able to identify and pull in the right resources to meet customer goals; interacting with multiple business lines, branches, service lines and/or modes
• Willingness & Ability to travel 25-30% of time
• Decisive, action-oriented individual

Education and Experience:

• BA/BS degree
• 15+ years of experience with Operational roles
• Experience leading a group or team