Customer Service Account manager

Job Description

Job Description

Job Summary

We are seeking a Customer Service Account Manager for a direct hire opportunity in Temecula, CA. This role is ideal for a customer-focused professional with experience supporting orders, coordinating projects, and managing client communication in a fast-paced manufacturing, printing, packaging, graphics, or production environment.

The Customer Service Account Manager will serve as a key point of contact for customers throughout the package manufacturing process, helping ensure orders are entered accurately, artwork and production milestones stay on track, and customers receive timely updates from file submission through final delivery.

This opportunity offers a collaborative, team-oriented work environment where communication, organization, accountability, and strong client service are highly valued. Candidates who enjoy building relationships, solving problems, coordinating with multiple departments, and contributing to a smooth customer experience will find this role especially rewarding.

Key Responsibilities

- Serve as the primary contact for customer inquiries, order updates, scheduling changes, and service-related questions.
- Create accurate sales orders from customer purchase orders and ensure specifications, approvals, delivery details, and documentation are complete.
- Coordinate with art, procurement, logistics, production, and shipping teams to keep customer jobs moving on schedule.
- Track order status, follow up on artwork and production milestones, and proactively communicate potential delays or changes to customers and internal teams.
- Resolve order discrepancies, documentation concerns, specification issues, material questions, and scheduling conflicts with professionalism and urgency.
- Maintain accurate customer notes, job records, delivery instructions, and project updates in Excel, ERP, and project management systems.

Compensation and Benefits

- $24 to $28 per hour.
- Direct hire opportunity.
- Location: Temecula, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.