Universal Banker
- Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
- Build relationships by understanding customer needs and recommending appropriate banking products and services.
- Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
- Educate customers on digital banking options and self-service tools to enhance their banking experience.
- Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.
- Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
- Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
- Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
- Monitor and maintain cash drawer accuracy while following established cash-handling procedures.
- Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
- Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
- Monitor and escalate any suspicious account activity or potential risks to management as needed.
- Maintain organized and accurate records to support branch audits and operational reviews.
- Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
- Assist with training and mentoring new team members as directed by management.
- Participate in branch meetings and training sessions to stay informed of updates and best practices.
- Minimum Education Level: High School Diploma
- English: Written: Advanced Verbal: Fluent
- Required: Excellent verbal and written communication skills.
- Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
- Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
- Required: Strong customer service skills with the ability to build and maintain relationships.
- Additional Languages: Korean preferred
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