Product Manager

About Us

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

About the role

As a Product Manager at Console, you will be responsible for defining and shipping great products that delight customers and help us win. We have found product-market fit building support automation for IT teams. This is just our initial wedge. Now we need great product leaders to help us achieve of our vision of building the definitive operating system for operations teams. As a founding member of the product team, you will work closely with design, engineering, and our co-founders to shape our product strategy and roadmap and define how product gets built at Console.

What you’ll do

• Lead the end-to-end product lifecycle for one or more product areas

• Deeply understand our customers and the market

• Solve multi-faceted product challenges that require innovation across AI, UX, marketing, and business models

• Help define the product culture at Console and push the boundaries of how product gets built in the age of AI

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

About you

• You have 5+ years of experience in product management, launching and scaling technical products. Founder background and/or experience working on B2B SaaS products is a plus.

• You possess a deep technical background with experience working cross-functionally with engineering teams to ship technical products.

• You are deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it.

• You have great taste; you have strong opinions of how software should work and sweat the details.

• You’re a leader that naturally earns the trust of everyone around you - leadership, development teams, customers, and partners.

• You wear many hats and you’re just as comfortable urgently troubleshooting a p0 bug as you are developing a strategy for entering a new market

Why join Console?

• Product-market fit : We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team : We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us : We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits : top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office