End User Support Technician

Req ID: 325887

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a End User Support Technician to join our team in Los Angeles, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated (flu and COVID) on or before start date, to the extent required by applicable law.

Role Responsibilities

• Working in a healthcare environment to migrate workstations, laptops and tablets from Windows 7 to Windows 10
• Installs, configures, validates, and troubleshoots desktops, printers, and associated peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services
• Works under general direction, seeks assistance as needed.
• Completes work in accordance with accepted practices within field.
• Establishes approaches for completing assignments.
• Independently gathers information.
• Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
• Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
• and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Basic Qualifications

• 2+ years desktop/technical support experience

Additional skills

• A+ Certification
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills MAC Experience
• Printer repair Experience
• Previous networking experience
• PC Imaging experience
• Deployment Experience
• A driven, self starting individual
• A reliable personal vehicle

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.68 - $31.39/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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