IT Technical Support Technician

Program Overview

About The Role

Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals.

Location:

This position is 100% on-site and based in Irvine, California .

Work Schedule:
Monday through Friday, 8-hour workdays with flexible start times between 8:00 AM and 11:00 AM .

40 hour work week.

Day to Day Roles and Responsibilities:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
  Performs basic PC, PBX
• Provides training to customers.
• Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications

Basic Qualifications:

• High School Diploma and 5 years of experience
• U.S. Citizenship or permanent resident status (Green Card) required
• Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
• Proven experience providing second-tier technical support and performing technical analysis.
• Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
• Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
• Proficiency in common software and hardware technologies used in enterprise environments.
• Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
• Experience supporting conferencing platforms including Zoom and Microsoft Teams.
• Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
• Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

Preferred Qualifications:

• ITIL v4 certification (preferred, not required)

• Experience supporting a public entity, large non-profit, or large corporation (highly preferred)

• Experience working directly with C-level executives is a strong plus

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.