Product Support Representative
Job Description
Job Description
ATR International is seeking a Product Support Representative for a major client in San Jose, CA!
Details: Provide support via inbound and outbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to, technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed.
RESPONSIBILITIES:
- Respond to customers politely and attentively and maintain a professional, helpful attitude at all times
- Ability to immediately determine customer needs and resolve or route call appropriately
- Attend 3rd party and internal training as required
- Collect and enter customer interaction data for each call into customer management database
- Responsible for making sure telephone messages, callbacks, and voicemail messages are handled within expected timeframes
The ideal candidate will possess the following qualifications:
- Must possess strong verbal and written communication skills and have a professional demeanor
- 3+ years previous Customer Service experience
- Automotive troubleshooting and hands-on repair experience/hobbyist preferred
- Bilingual in Spanish or French preferred
Location: San Jose, CA
Hourly Rate: $25.00
Benefits include:
-MEC/ACP Medical
-Voluntary Dental, Vision, Life, Supplemental Income
-401k (must meet requirements)
-sick leave as required by state/county
ATR International Inc will not sponsor applicants for the following work visas H1B and STEM OPT I-983 form.
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