In Room Dining - Mini Bar Attendant

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Guest Experience Coordinator. This role is responsible

Takes inventory and restocks guestroom Mini Bars on a daily basis and prepares charges accordingly. Removes and replaces Mini Bars in guest rooms upon request and provides monthly inventory of all items.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.
• Maintain positive guest and resident relations at all times.
• Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately.
• Resolve guest and resident complaints, ensuring guest and resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available.
• Maintain complete knowledge of all food and non-food selections available.
• Maintain complete knowledge of guest and resident room layout, locations of mini-bars and room numbers/names.
• Fully understand the use of radios and HOTSOS for completing guest requests and for communication with Order taker / manager on duty.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Inventory and requisition stock for Caddies.
• Maintain security of designated keys

Complete opening side work:

• Check quality/dates of all stock and supplies being used and items being removed from rooms based on rotation.
• Complete opening inventory sheet.
• Complete requisition for the day based on rotation.
• Transport items from store room to the mini-bar.
• Rotate items (based on expiration date) in caddie.
• Enter guest rooms and inventory mini-bars.
• Replenish Items in guestroom mini bars, including the Nespresso capsules, and complete consumption reports.
• Clean and restock caddie.

• Securely store all beverages and supplies.
• Clean all equipment and tools.
• Remove trash (from caddie and your work space).
• Complete closing inventory and requisition.
• Your paperwork must be signed by your manager on duty prior to leaving for the day.
• Monitor and maintain cleanliness, sanitation and organization of all service areas, guest and resident rooms and guest and resident corridors.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.

Required Skills:

• Ability to understand guests' service needs; ability to focus attention on details; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.
• Must be able to perform job functions with attention to detail, speed and accuracy.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand a guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Ability to be resourceful, creative and maintain flexibility.
• Required to speak, read and write English, with fluency in other languages preferred.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Education: High school diploma.

Required Certifications: Must have a current and valid Food Handler Certification.

Experience: Minimum 3 year experience in similar position in a luxury environment.

The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.