People Operations Generalist

: POSITION People Operations Generalist OUR MISSION To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive OUR VISION All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learning OUR CORE VALUES Curiosity, Respect, Ownership, Ganas, Unity, Equity ORGANIZATION OVERVIEW Boys & Girls Clubs of the Peninsula (BGCP) proudly stands as the largest expanded learning provider in San Mateo County, dedicated to empowering 5,400 TK-College students across 29 sites from East Palo Alto to Daly City. We believe that talent is equally distributed across Silicon Valley, but opportunity is not, so we are committed to ensuring that socio-economically disadvantaged students have equitable access to the opportunities that will help them thrive in school and beyond. Students benefit from high-quality academic programs, captivating enrichment activities, and access to critical mental health services. With support from our staff, Board, and broader Team BGCP community, we strive to make our community a great place for all kids to grow up. POSITION OVERVIEW The Boys and Girls Clubs of the Peninsula is looking for a dedicated and self-motivated People Operations Generalist to join our People Team and will report to our Senior Director of Human Resources. You will support employees through the whole life-cycle, including but not limited to onboarding, offboarding, data and systems, programs and employee experience. The People Operations Generalist leads practices and objectives that drive a harmonious, employee-oriented and collaborative team culture. This role is a highly visible member in the office and org, serving as a friendly, familiar face to employees. ROLES & RESPONSIBILITIES: Systems Management:

• Manage the Human Resources Information System (HRIS) to maintain accuracy and integrity of employee data
• Implement best practices for data entry, system updates, and regular audits to guarantee data consistency
Provide training and support to management and staff members on HRIS functionalities

Liaison with TriNet:

• Serve as the primary point of contact between BGCP and TriNet, our PEO provider
• Ensure seamless alignment between organizational policies and procedures and TriNet's offerings
Collaborate with TriNet representatives to address inquiries, resolve issues, and stay informed about updates or changes affecting our organization

Employee Support:

• Act as a resource for employees seeking assistance with HR-related matters, including benefits, payroll, and general HR inquiries
Facilitate effective communication between staff and TriNet to resolve concerns promptly

HR Operations Enhancement:

• Identify opportunities for process improvement within People Operations, implementing solutions to enhance overall efficiency.
Contribute to the development and implementation of HR policies and procedures to align with organizational goals.

Reporting and Analytics:

• Generate and analyze HR data reports using the HRIS to inform decision-making processes.
Collaborate with relevant stakeholders to provide insights into HR metrics, trends, and key performance indicators.

Onboarding:

• Own and drive the new hire onboarding program (in-person) from end-to-end
• Ensure that all new hires have a positive onboarding experience from the moment they sign their offer letter
Deliver excellent customer service through strong communication and follow-ups as new hires complete the compliance and onboarding process

Offboarding: Coordinate with TriNet on offboarding procedures to maintain accurate records and facilitate a positive exit experience for departing employees Benefits Administration:

• Work closely with TriNet to administer employee benefits, addressing inquiries and administer open enrollment processes
Assist in the communication of benefits programs to employees, to support understanding and participation

Oversee and support Employee Review System:

• Lead the implementation and maintenance of the employee review system
• Provide training and support to employees and managers on system functionalities
Coordinate and manage the entire employee review cycle, including goal-setting and evaluations

This is not exhaustive and may be subject to modifications based on organizational needs. QUALIFICATIONS:

• Bachelor's degree or applicable work experience
• Relevant experience in benefits, employee relations, and/or HR technology
• Minimum of three (3) years of Human Resources Generalist/People Operations experience
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people
• Excellent written and verbal communication skills that demonstrate a high level of professionalism
• Highly organized and detail oriented, strength in multitasking
• Passionate about people and how they function together to create a valuable organization
• Ideally, you are an upbeat, positive problem solver who welcomes challenges. You don't get overwhelmed by too many moving parts, and you eat your to-do list for breakfast!

LOCATION: You will be based at our Menlo Park office, with occasional travel to various sites and clubhouses as required from Monday to Thursday. Fridays will be designated for remote work from home. WORK SCHEDULE: Generally, 9 AM to 5 PM, but flexibility is required to align with the organization's needs. SALARY & BENEFITS:

• Employment Status: Full-Time Salary
• Pay Range: $70,000-$85,000, depending on experience (DOE)
• Health Benefits: We offer competitive benefits packages with 100% employee coverage for medical, dental and vision.
• Perks: Exclusive access to marketplace discounts through our PEO provider, TriNet
• Commuter Benefits: set aside pre-tax and post-tax dollars from your paycheck to pay for eligible commuter parking or transit expenses.
• Employee Assistance Program (EAP)
• Retirement Benefits: BGCP offers salary contributions to the 401(k) plan
• Comprehensive Paid Time-Off Policy, along with additional benefits
• Contributing to a thriving community for youth growth: Beyond measure

ONBOARDING PROCESS:

• BGCP will cover all onboarding process requirements
• COVID Vaccination: Preferred but not required
• Complete LiveScan background check
• Undergo a TB test
• Participate in mandatory onboarding training sessions

BGCP is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. BGCP is dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively encourage candidates from diverse backgrounds to apply for positions within our organization, as we believe that diversity enriches our workplace and enhances the quality of our services.