Client Choice Pantry Coordinator

The Jacobs & Cushman San Diego Food Bank is currently hiring for a hiring for a full-time, hourly, non-exempt and benefited, Client Choice Pantry Coordinator at our Vista location.

About the San Diego Food Bank
Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit

Our Mission:
The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.

Did you know?

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 52 million pounds of food in fiscal year 2024-2025; almost 45% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.

We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine and received the 2020 Business Waste Reduction & Recycling award.

Position Purpose
Reporting directly to the Client Choice Supervisor, the Client Choice Pantry Coordinator assumes a multifaceted role, undertaking moderately challenging responsibilities and specialized administrative tasks that bolster the San Diego Food Bank, North County operational efficacy. Key responsibilities encompass volunteer scheduling and daily training for pantry shifts, adept utilization of the Oasis Insight database for new client intake, conducting daily training sessions for volunteers on Oasis Insight usage to monitor pantry shift assistance, vigilant management and tracking of inventory to sustain pantry stock levels, and the monthly generation of internal reports by USDA program mandates.

Primary Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Posting/maintaining volunteer shifts for the drive-thru/pantry regularly via Volunteer Hub.

• Greeting, orienting, and training daily pantry volunteers on the drive-thru/pantry process and using the Oasis Insight database to track assistance provided.
• Assist new clients requesting food assistance, including entering their information into the Oasis Insight database, issuing clients a Food Bank ID card, and directing or assisting them in the drive-thru or Client Choice Pantry.
• Utilize scheduling software for client appointments to shop in the Client Choice Pantry.
• Ensuring the drive-thru/Client Choice Pantry is always adequately stocked by assessing current inventory levels, then communicating with staff and volunteers which additional product is needed.
• Pallet movement: Pallet Jack and forklift training provided onsite.
• Participating in and ensuring the cleanup/close of the drive-thru/pantry at the close of business.
• Maintaining inventory of the federal TEFAP program as a direct distribution site, ensuring accuracy.
• Monthly internal reporting per USDA TEFAP regulations.
• Maintain all supplies needed for client registration/intake, including computers/tablets, barcode scanners, office supplies, and forms in all languages required.
• Ensure volunteers are following all required safety policies and procedures.
• Provide volunteers with community service letters and sign off on official documentation where proof of service is required.
• Operate telephone to answer, screen, or forward calls, provide information, and/or take messages.
• Forklift responsibilities
• Transmit information or documents to customers using a computer, mail, or facsimile machine. .
• Other duties as assigned.

Ideal Candidate
The ideal candidate for the Client Choice Pantry Coordinator role is a compassionate and detail-oriented individual with a solid commitment to exceptional customer service. They should possess excellent interpersonal skills, as they will interact with diverse community members, making each person feel respected and dignified during their visits. A penchant for staying busy and ensuring the pantry is well-organized and appointments run smoothly is crucial. This candidate will find fulfillment in positively impacting people's lives by overseeing the pantry and ensuring that everyone in need has a welcoming and dignified experience while accessing free food.

Education, Training and Experience
A typical way of obtaining the necessary education, training, and experience for this position includes:

• Graduation from high school or GED equivalent and one year of progressively responsible experience in a non-profit organization or an equivalent combination of training and experience.
• Experience working with low-income populations and diverse communities a plus.
• Combination of education and experience can be considered.

Skills, Knowledge & Abilities
Knowledge of:

• Knowledge of food pantry or nonprofit program management, volunteer management, inventory practices, customer service principles, and client-centered outcomes ideal.
• Strong organizational, time management, and interpersonal communication skills.
• Microsoft Office Suite (Excel, Outlook, Word)
• Inventory software (e.g., Primarius) and Client data platform (e.g., Oasis)

Ability to:

• Strong analytical skills to drive data-based program expansion and strategic client-centered outcomes.
• Manage multiple priorities and adapt to frequent interruptions.
• Proven leadership abilities with experience in developing and managing a team, setting goals, and fostering professional growth.
• Collaborate with diverse groups, exercise sound judgment, and maintain a client-centered approach.
• Capacity to build strong cross-departmental relationships to support program efficiency and responsiveness.

Licenses, Certificates, Special Requirements

• Valid California Driver’s License with access to a personal vehicle for local travel within San Diego County.
• Food Handler’s Certificate (training provided upon hire)
• Bi-lingual in Spanish preferred.
• Forklift Certified (training provided upon hire)

Compensation
This is a full-time, non-exempt, hourly, benefited position.

• A market-level competitive salary is between $25.00 - $27.00 per hour based on experience and qualifications.
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

Work Schedule

• Tuesday - Saturday 8:30 AM – 5:00 PM
• Occasional overtime, late nights, or weekend shifts are required, based on business needs.

How to Apply

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.