Customer Service/Inside Sales Representative

If you're interested, please apply directly using the link below!

We are seeking a motivated and customer-focused Customer Service/ Inside Sales Representative to support our manufacturing sales operations. In this role, you will be responsible for delivering exceptional service through quotations management, order management, and proactive resolution in a fast-paced environment. You’ll work closely with production, logistics, and sales teams to deliver best-in-class service to our valued customers.

DUTIES AND RESPONSIBILITIES:

May include, but are not limited to, the following:

• Prepare project quotations for customers in collaboration with Sales Representative(s).
• Verify customer purchase orders to ensure all information is accurate and complete.
• Schedule and maintain orders in SAP and/or Salesforce.
• Calculate ordered products to determine truckload percentages; create deliveries for released orders by calculating truck loads.
• Provide product pricing, availability, and lead times to customers as requested.
• Communicate with Customers/Sales Reps to obtain truckload fills and order releases.
• Maintain frequent communication with Sales Representative(s) regarding customer quotations, open order status, potential issues and opportunities for entire book of business.
• Ensure seamless communication with customers by coordinating with and obtaining information from Planning, Sales, Credit, Logistics, and other internal departments.
• Resolve customer and sales issues in a professional and empathetic manner.
• Proactively keep customers informed of any issues regarding orders/deliveries.
• Manage the Return Material process within agreed upon policy parameters.
• Research and communicate with customers on any credit disputes.
• Process credit applications for new or updated customer SAP accounts.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree in Business Administration or equivalent.
• 3+ years of inside sales experience in a manufacturing or distribution environment - pipe and fittings or PVF experience preferred.
• SAP S/4 Hana hands on experience.
• Strong interpersonal and relationship management skills.
• Experience and comfortable in conflict resolution.
• Ability to multi-task and reprioritize throughout the day.
• Good systems aptitude and solid PC/keyboarding skills.
• Strong basic math skills.
• This role is fully onsite. Must be able to commute daily into our Lodi, CA facility.
• Minimal travel requirement with the exception of local visits with customers and 1-3 overnight trips per year.

Our compensation reflects the cost of labor across several US markets. The base pay range for this position is $60,000 - $80,000. This rate is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience and skillset. Westlake is a total compensation company. Dependent on the position offered, sign on payments, and other forms of compensation may be provided as part of a total compensation package (also to include a full range of medical and other benefits).

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.